Excellent Service
The product came very quickly and was very well packaged. I was very impressed

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
The product came very quickly and was very well packaged. I was very impressed
Superb service and the slates arrived extremely well packaged and all intact, Thanks
Great service, very prompt, the price was the lowest I could find, I will come back again.
The delivery arrived with 2 days delay. There were broken items and the delivery company refused to take the responsibility so we tried to get in touch with the supplier but after 3 phone calls nobody picks up the phone.
Good experience, slight delay in order due to COVID-19 but wasn’t in a rush. All was communicated. Would use again.
Ridge tiles arrived broken . Contacted customer service by email 3 times no response Kevin Nicholson
Great price Fast delivery what more can you ask for
Great service and value!
Excellent response and every swift delivery.
Fast delivery and good quality materials
Prompt service and exactly what we needed. Very good communication good value
Couldn’t fault the service or the product
Five Star transaction in every respect. Very competitive price, speedy despatch and excellent communication,
I was lucky to think twice n ordered few extra as 2 roof tiles out of 10 were badly damaged otherwise all was good. They were individually wrapped that was great but still some damage
Delivery was late due to supply problems beyond their control (Covid19). Roof Stores explained the difficulty and gave me an option of waiting which I accepted. They kept me informed with progress of my order and it was eventually delivered when they said. Full marks for customer service!
Very please with my goods. Fast delivery
slight prob with the order not being in stock ,,but came couple of days later ,so was ok ,good phone service ,always answered ,good product delivered would order again
Good price and quick delivery.
Good customer service when I phoned to talk about my order. But the delivery time was a little slow in this day and age especially as it was £15 for delivery alone. I would have given five stars if not for the cost of delivery. Otherwise, satisfied.
Great tarpaulin for my shed roof. Looks lovely. Prompt delivery too. Will recommend to family and friends. Excellant.
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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