Excellent service
Excellent service

Over a year ago
Ordered items online and got a confirmation email. The following afternoon a get an email (they couldn't be bothered to call me) saying they had supply issues and i needed to pay about another 10% for... See more
Over a year ago
Delivery was quick, the wire mesh was exactly as described, would buy again without hesitation
Over a year ago
First class service and a slight problem was quickly sorted
Excellent service
Excellent service 👍👍
Goods well packaged and as described good value with prompt delivery
Cheaper than other on line sellers. Offered delivery within a few days.
Prompt delivery and reasonable prices.
I called for some advice on the condition of roofing tiles on a property we are considering purchasing. I spoke to a chap called Ross who was superb. He answered all my questions and gave me excellent advice. I will definitely return to this company when I need my roofing tiles. Thank you.
Very competitive price, and even with expensive delivery was still good value. In stock too unlike most of their competitors.
I wanted 2 rolls of shed felt delivered and it arrived promptly. The quality of the felt is very good.
Ordered VELUX Room Sensors a few weeks ago and still not arrived or ad any contact from Roof Stores updating why the delay.
Even with everything going on they still manage to get my parcel to me before delivery date . Say no more in my opinion. Top class
Good price compared to others and a good delivery service..
Very good, arrived in good time and excellent value for money.
Would use again without hesitation, had very good service.
Product arrived on time but broken however spoke to Josh in E sales who is arranging a replacement. Disappointing that it wasn't packaged adequately as now we're a week behind programme.
Amazing customer service experience from start to finish, would highly recommend anyone to use this company
Although I just wanted a small quantity of ridge tiles the order was dealt with efficiently and the tiles arrived at my door and were dropped off in a pallet at the place where I was working. No breakages ready to go.
Good product & it does the job it’s supposed to do.
Excellent communication, quick despatch, perfect and great product too. Would recommend!
My transaction was completed easily and efficiently.
Cheapest price,and good delivery service in trying times. Layer impressed.
Based on analysis of 56 reviews rated 1-2 stars for Roof Stores
“the list loads of stuff they dont have in stock then cancel the whole order the next day, so you then have to order f...”
“They cancelled the order and im still waiting for a refund”
“Ordered items online and got a confirmation email”
“Ordered items online and got a confirmation email”
“Awful customer service”
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Roof Stores is a UK-based supplier specializing in premium bulk slate for roofing applications. The company offers a diverse range of slate products, including Gallegas Spanish Slate, Classic Slate, Excellence Slate, and Commercial Slate. Each type is selected for its aesthetic appeal, durability, and suitability for various construction projects, catering to both residential and commercial clients. Targeting builders, contractors, and DIY enthusiasts, Roof Stores provides high-quality roofing slates ideal for refurbishment and new builds. Their product offerings are designed to meet the needs of budget-sensitive projects while ensuring long-lasting performance. Customers can explore the extensive range of slate options on the Roof Stores website, where they can also find information regarding delivery and additional services.
Roof Stores generally receives positive feedback for its excellent service and swift delivery, with many customers praising the ease of navigating the website and the quality of products received. Reviewers frequently highlight the promptness of delivery, noting that items often arrive as scheduled. However, there are significant complaints regarding stock availability, as numerous customers report issues with items being listed as in stock only to be informed later that they are unavailable. This has led to frustration, with some orders being canceled without prior notice, leaving customers scrambling for alternatives. While many appreciate the quick refunds when items are out of stock, the inconsistency in stock updates remains a notable concern. Overall, despite some critical issues, the majority of reviews reflect a positive sentiment towards Roof Stores.
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