Riviera Travel Reviews

She was pleasant polite and friendly. She was helpful and patient with our questions and ensured that the booking we were considering met our requests. Nicola Quarry kept her promise to contact us when she had planned.

Sharon was excellent with our complex booking, queries on connecting transfers and generally making it a smooth transition. We trust Riviera and their staff to help and ensure our holiday is a success.

It was really easy to book. Spoke to Laurie who was very helpful. Went through all the options. Booking process explained. Outlined all the necessary' need to know' points before confirming the booking.

Very good tour. Beautiful art deco hotel and a great tour manager. Only downside was the Ryanair flights. An hour late going and hour and half on return. Hence 4 stars

Great to talk again with Laurie Mathieson and explain what we wanted and the prefered dates which would suit our holiday needs. Laurie is very good at listening and then putting together all the things that were on our tick list. We ended up with 3 options which were not really what we wanted.As a result, we changed the dates and the cabin type - everthind now as we wanted it.

Riviera river cruise on the MS Ririera Radiance. Excessive noise and vibrations, company would not lat us move they oply supplied ear plugs. Would not recommend this boat.

Very helpful and friendly booking agent. She went into every detail and offered advise to ensure everything met our needs. Rang me at home twice to confirm details. Really appreciated her professionalism and knowledge thankyou

Excellent service and very helpfull

A wonderfully helpful member of staff took our call and helped us overcome an otherwise seemingly insurmountable problem with our attempts at booking on line.

Michelle was informative and most helpful answering my little queries about my booking. The whole process went smoothly and was dealt with efficiently. I am now looking forward to my holiday. I know if I have any more queries or concerns they will be dealt with to my satisfaction,

I was having some trouble trying to book our holiday online, so I spoke over the phone to a lady called Jessica who was very quickly able to confirm all my details and complete my booking. We have toured with Riviera travel on many occasions and have always had an excellent experience.

Spoke to Jackie to book a holiday, she was great! Before booking I wanted to know how many spaces were available so our friends could book too, after Jackie had checked she waited while I text friends and got confirmation they had received it. Also had a query about luggage allowances with different airlines and Jackie confirmed the difference. She was friendly, polite, efficient and very personable, nothing seemed too much trouble. Altogether the booking experience was faultless!

We rang and spoken to Sharon Inge who couldn’t have been more helpful, she managed to get us a discount as we had holidayed with Riviera Travel before.

Knowledgeable and effective assistance in going through the options, making the choice of river cruise and of the cabin, and then making the booking.

If reaching the Black Sea delta is important to you, then be warned – it isn’t important to Riviera. Riviera’s Budapest to the Black Sea river cruise utterly failed to deliver the trip they’d offered and we’d expected and paid for. Due to low water levels in the Danube, the cruise failed to achieve about 25% of its planned distance. Everyone on the trip was automatically given a 5% refund but this was wholly inadequate given the failure of the trip to achieve it’s basic objective. The whole point of booking this particular cruise was to reach the Black Sea delta and its unique wildlife location. We did not reach Tulcea or the legendary city of Constanta and the Black Water industrial area that we were also anticipating. The alternative trips organised did not remotely compensate for the loss of these destinations. The Kopacki Rit nature reserve trip was a farce. My group only had a 40 min rush along the boardwalks before we were back on the coach for a 50 min boat ride. The 9 hour round coach trip to the Black Sea at Varna was equally farcical with only 2 hours at this seaside town before we had to return. These felt like 'tick-box' exercises rather than the real experiences that Riviera had offered and I'd expected and paid for. Looking at water level data for the Danube after out return, it was obvious that levels were falling rapidly and the ship was never going to reach it’s destination. But at no point were we alerted to this and offered the opportunity to rearrange. Riviera must have known in advance before we ever left Budapest that they were not going to be able to deliver the trip we’d booked. I cannot see any warning anywhere in their brochure advertising the trip where it says that the cruise may not reach the Black Sea due to river conditions. I have joined other trips in the past which are subject to natural variations, like wildlife behaviour or the aurora, and these have always given a % success rate and a clear warning that there might not be sightings. The Riviera description for this trip gives no such warning. If it had, we would not have booked it. And if climate change means that the likelihood of reaching the Black Sea is growing ever-more unlikely then maybe Riviera should stop offering a trip it cannot deliver. To add insult to injury, Riviera have offered us a 20% discount on a future river cruise in a similar top-deck cabin to the one we booked for the Danube. But they have rejected my request for additional compensation for the cruise they’ve already failed to deliver and have limited the refund to a paltry 5%. This was our 6th trip with Riviera and until now I would have considered myself a satisfied and loyal customer but feel devastated about the failure of this trip to deliver and the inadequate compensation we have been given. Riviera clearly give no weight to our lifetime value to the company and we will never use them again.

A quick response to the phone call. The lady we spoke to was pleasant and efficient. The booking was completed in a very short time and the confirmation email arrived very quickly

Booking thorough but rather tedious. It would make things a lot easier if it was possible to do a repeat booking online rather than having to ring up. (Having read the Riviera reply, I feel it is missing the point somewhat as it is possible to fully book most of their river cruises online if you don't want discount applied).

I have had a dreadful and stressful experience trying to book a cruise with Riviera Travel. The member of staff I was given to deal with the booking was simply incapable of understanding or taking in any of my booking requirements. From the start I was given confirmation for the wrong number of cabins, the wrong river, a very ambiguous quotation on which cruise had been chosen and total confusion on the mobility requirements of one of our passengers. The same member of staff was also very arrogant and very rude. I therefore will find a different company to book with next time and would advise others to do the same.

We have just returned from a tour of Berlin and Dresden with a visit to Colditz included. We had a great time and met some lovely people. The two hotels were excellent. Dresden has a beautiful city centre that has, since the reunification of Germany, been wonderfully restored after the devastation incurred during the war. I would give a special mention to our tour manager, Simon, who was very attentive, knowledgeable and prepared to above and beyond to ensure everyone's holiday went smoothly.

The holiday I wanted had no single occupancy rooms available, however after speaking to a lovely advisor called Elaine, Riviera contacted the hotels and managed to get the rooms and book the holiday. Elaine went the extra mile. She did everything she could to help us.