Rightmove Reviews

Spoke to Katy Vernon regarding an issue with relisting a property following a fall through, Katy was empathic and understanding and helped resolve the issue almost immediately. Thank you Katy

Spent 2 and a half hours on hold waiting to discuss a property to go and view, was ‘first in line’ for 40 mins and got absolutely nowhere. How are you meant to book a viewing or organise anything with this company if it takes 2.5 hours to get through? Called on a Saturday afternoon at 1pm, didn’t think they would be closed, and if they are they should shut off the phone line to save people wasting their time. Very poor customer service, 2 and a half hours is not acceptable.

Rahima was extremely helpful, to begin with, she was unable to solve the issue but didnt leave it at that and worked with us to finally find the problem

Jade Haydar provided me with such a great service relating to an issue I had with logging into my rightmove account. She was efficient, helpful and proved to be an asset to rightmove. Thank you for your help Jade!

I've been using Rightmove for quite some time, so familiar with most facilities on the website and how they work. But I had a house in my saved list which I no longer needed and it was taken off the market as well, but the house refused to go away via all the normal methods. I contacted Rightmove to ask for help and Cheryl Hine responded. She has been extremely helpful through several emails offering me different things to try which unfortunately haven't worked, so she is escalating the issue to another team. She was very courteous throughout. A credit to the Rightmove team.

jade was lovely when i explained the problem she looked into it for me and rectified the problem so our vendor was happy which is always a good thing!

Good enough website. Like the edit area bit though would like some filters for no of bathrooms, must nots (wife hates gardens) and pet friendly.

We were extremely impressed with the assistance provided by Jade Haydar. She went above and beyond to ensure our needs were met, demonstrating exceptional dedication and professionalism. Should we have any further issues, we will certainly be requesting to work with her again.

Meghan from Newcastle is a lovely and very professional adviser. She took her time to give us the best package Her accent is clear and easy to understand. She is so kind and helpful I feel so relax now with my move. Thank you to the Newcastle team

After 4 years of living in the property our deposit was not returned fully. We were charged £60 for two canvases that were still there when we moved out. I have recorded a video of the condition when we moved out and shown the canvases were there. Crazy. Landlord and property agencies will always make money from people.

Cheryl Hine in the customer technical team was prompt in responding and very knowledgeable Excellent service thank you.

A prompt and professional response.

Jade was excellent today, after listening to our issues, sorted it and did it with a smile. Really good service as always 10/10 !!

I spoke with Alice from the referencing department, asides from being very lovely, and friendly on the phone she very quickly reassured me and confirmed my application was approved! Great news! Very smooth service. Thank you :)

The referencing arm of this company are incapable of logical thinking, common sense and even making a decision. Avoid if you can, which is backed up by other reviewers on this site.

quick turnaround on sorting issues

Always quick to resolve any issues. Support team is top class.

Chloe was very helpful with helping me make changes to the admin section of Rightmove. thank you Chloe!

Just wanted to give a shoutout to Haydn. He was really helpful when helping us set up broadband for our first rental. His attitude is very friendly and nothing is too much to ask. Thank you Haydn for helping make our move a stress free as possible.