Rightmove Reviews

Hello, I am writing regarding the Rightmove credit referencing team. I have found them to be truly unresponsive and ineffective. They have neither called me nor reached out via email, despite my attempts to get in touch. Because of their lack of action, I have now lost the apartment I was hoping to rent. Thank you for nothing, team. Even giving you one star feels generous.

Hello, I am writing regarding the Rightmove credit referencing team. I have found them to be truly unresponsive and ineffective. They have neither called me nor reached out via email, despite my attempts to get in touch. Because of their lack of action, I have now lost the apartment I was hoping to rent. Thank you for nothing, team. Even giving you one star feels generous.

Cheryl was amazing at guiding me through the process of getting connected again to website. Patient and kind with very clear instructions had us up and running again. Thank you so much Cheryl. Jane Patch

Contacted Rightmove because the boundaries for my county were completely wrong and it was doing my head in. Took under two hours for them to send my request to the right department and action the changes. Rightmove listens to their customers! Thanks Rich!

Rich Allen in customer services was great and resolved our issue with market share uploads in a timely manner and kept us up to date through the process.

Full of scammers and no support provided I found a rental property on right move, went for a viewing and proceeded to put in an offer. Everything seemed typical as I’ve moved flats a number of times in the last few years so I completed referencing with through the agent listed on rightmove, signed a tenancy agreement and paid a deposit and partial rent ahead of the move in date. The listing turned out to be a scam and I reported it to action fraud and my bank. Upon reporting to rightmove, they provided zero support and refused to take any accountability for the scammers that used their supposedly ‘legitimate’ platform to facilitate their scams. Avoid using it at all costs and be aware that you could fall prey to a scam if you use rightmove as scammers are rife on the platform!!!

Website is broken. It constantly says password is incorrect even when just changed it to it. So frustrating. Absolutely pathetic.

Thanks Rahima Pannah; very helpful.

Absolutely fantastic service with a technical issue for such a large company. I didn’t think they would do but they did and I am very pleased. Articulate responses and professional.

Rahima was a delight to speak to on the phone. Delightful tone while delivering an update to the ticket we'd raised. Exactly how customer service should be handled.

Rich Allen - superb help as always

Quick response and helpful

Rich at customer support resolved an issue for me that i initially though would be impossible Thank you

Thanks to RightMove, I was able to move to Spain without problems. They made the whole process easier.

I have used the Righmove app for years! Most nights I scroll through looking at various areas and properties. The new website is unusable! Cannot filter, cannot go onto second or subsequent pages. What have you done???

As an agent trying to rejoin Rightmove, the service we have received has been shocking.

When looking for a property you can't you fault Rightmove - The reason I only give 3 stars is because We don't think you do an owner a favour with having dates it was put on the market, then the dates it was reduced and so on, especially in this difficult market. We have been nearly a year trying to sell our house and it certainly does not look for the owner when the date is shown - we think that to a buyer it looks as if there could be something wrong with it

So called up about a property went for a viewing to which i was happy with proceeded with everything they emailed me saying the offer for the rent was accepted then sent me this to which i provided all information and provided the holding deposit then right move asked for this refrence infomation which i provided, then after 2 weeks off them have me running around they ask for a copy off my work contract which i cant disclose due to NDA's so they refused me the property even though i provided everything else so i ask for my holding deposit back to which they are refusing saying it states it say it was not refundable which was never disclosed in the email so avoid using right move and coopers

Ok so I am very annoyed today as my son went to view a new apartment in cardiff. He arrived first in the queue and had a viewing : agreed to be the new tenant and had a date of October 1st. The person who met my son was from Imperial Lettings ( who I presume rent space on Rightmove to advertise their properties ) He offered it as “unfurnished “ for £800 a month (1 bed apartment) this was agreed upon and the person showing my son around promptly said to another group that the property was now TAKEN & has been removed off the market! Approx 2 hrs later my son (who also emailed Imperial when he got home to his current flat) and informed the Lettings company “Imperial Lettings” that he would wait for further contact for form filling and deposit etc , whilst starting to organise his current let by letting his current landlord that he would be vacating in 1 month from this date! After a further hour my son was informed that someone else has offered £975 and that the company owner of Imperial Lettings has chosen this other tenant because they can get more money from this other agreement, leaving my son distraught after a long hard struggle to get back into work after the Covid years ! People like this little company Imperial Lettings need to honour agreements for potential tenants and not renege on honest potential clients & I would like to think that Rightmove needs to know about these dealings, I have tried to contact Rightmove but there doesn’t seem to be a contact number but if someone knows of one or Rightmove see this message please advise how this practice can be stopped from happening? It’s just not right and it’s just not fair to go back on a deal once agreed on a price!