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HomeRideignite Reviews
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Rideignite Reviews

4.282051282051282 out of 5 stars
4.282051282051282 out of 5 stars
4.3
|Great|117 reviews

TrustScore

4.3
4.282051282051282 out of 5 stars
Great
5 out of 5 stars
78
4 out of 5 stars
18
3 out of 5 stars
7
2 out of 5 stars
4
1 out of 5 stars
10
117 reviews in total

Review summary

Reviewers generally praise Rideignite for its great bikes and friendly service, highlighting the quick delivery and overall positive purchasing experience. Many customers appreciate the prompt resolution of issues, with support staff often noted for their helpfulness. However, there are notable complaints regarding customer service, particularly concerning communication about missing parts and assembly instructions. Some consumers report receiving damaged items, such as broken lights, and express frustration over the lack of adequate assembly manuals. While the quality of the bikes is frequently commended, the inconsistency in customer service experiences detracts from the overall satisfaction. Despite these issues, the majority of reviews reflect a positive sentiment towards Rideignite.

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Based on reviews, created with AI

See what reviewers are saying

Tu
TuFeatured

Over a year ago

5 out of 5 stars

Issue resolved in under 24hrs

I had an issue where I couldn’t remove the belt and ended up stripping the threads on the combined belt ring/crank arm. Emailed support and got an email the next day from a very helpful Michelle who s... See more

Nisha Gurung
Nisha GurungFeatured

Over a year ago

2 out of 5 stars

Front light was broken when open the…

Front light was broken when open the package

Paulette
PauletteFeatured

Over a year ago

4 out of 5 stars

Great so far

Delivery process was great, ordered it on the weekend, received it on Wednesday. The assembly manual was generic and not related to the bike so we had to download one online which was not difficult. A... See more

Ramon
RamonFeatured

Over a year ago

1 out of 5 stars

Poor communication

I am trying to communicate with the supplier about missing parts on delivery but didn't get any reply from them.

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Brendon
Brendon
1 reviews
about 3 years ago
5 out of 5 stars

epic board

epic board, great service. ezy decision.

Helpful?
Kyle t
Kyle t
1 reviews
about 3 years ago
5 out of 5 stars

Excellent customer service and a great price!

I got he my first ebike for a great price, the owner there was helpful and provided info I need! Jack also went above and beyond to help with my purchase.

Helpful?
Eric McKay
Eric McKay
1 reviews
about 3 years ago
3 out of 5 stars

Melbourne warehouse

I picked up the bike from the reception. The handbook was very basic and no instructions were given on the electric controls.

Helpful?
customer
customer
1 reviews
about 3 years ago
5 out of 5 stars

Everytime i had a query you got back to…

Everytime i had a query you got back to me very quickly a gave me constructive advice

Helpful?
Aldo Gray Broun
Aldo Gray Broun
1 reviews
about 3 years ago
5 out of 5 stars

Great value

Great value, the team replied to my queries when I messaged them through instagram.

Helpful?
Kevo
Kevo
1 reviews
about 3 years ago
4 out of 5 stars

The bike is fantastic, however…

The bike is fantastic. However, I think you should include instructions in the box on how to put it together. Trying to locate the pdf online and then read it on my phone was a lot harder than it should be. Also the multi tool has superfluous allen keys and is difficult to use in tight spaces

Helpful?
Floriando Rojas
Floriando Rojas
1 reviews
about 3 years ago
5 out of 5 stars

Delivery is advance as per schedule…

Delivery is advance as per schedule…

Helpful?

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Mark
Mark
1 reviews
about 3 years ago
4 out of 5 stars

Electric Skateboard

Good product and delivered quickly.

Helpful?
Carley Valikoula
Carley Valikoula
1 reviews
about 3 years ago
1 out of 5 stars

USELESS Kids electric scooters

Ordered kids electric scooters for Christmas. Charged scooters prior to giving them to the children. They lasted for max 10 minutes for the charge and 1 hadn’t even held the charge and wasn’t usable straight away. Within 2 days of use the scooters are unusable as electric scooters, due to the fact they hold a charge for max 1 minute now. Absolutely disappointed in this experience as this was meant to be something fun for the kids during the school holidays. I contacted ride ignite via email on the 28th December and so far have had no reply.

Helpful?
Wendy Gardner
Wendy Gardner
1 reviews
about 3 years ago
5 out of 5 stars

The product was exactly as described…

The product was exactly as described and delivery was super quick.

Helpful?
Daniel Ashton
Daniel Ashton
1 reviews
about 3 years ago
4 out of 5 stars

Good board so far.

Good board so far.. decent speed, brakes stop it in 5m-10m. Hits small hills at pace but struggles on >20°, easy to carry, ~6kg and compact. Did have a mad rattle first ride cause all the screws were left loose between board, battery and trucks. Annoying cause half freespun and had to cut grip to tighten. Maybe tighten them up in the factory aye lads. Overall, very good value tho and fun ride! Yewwww! 🤙Also, where do ya get extra batteries?

Helpful?
Midlife
Midlife
1 reviews
about 3 years ago
5 out of 5 stars

It all starts with the great service at…

It all starts with the great service at the warehouse/store. The board is so easy to use and control. I e already run through most of the power settings and leaving Pro to a little later. It’s taken an old boy back to his youth.

Helpful?
Corinne Tennant
Corinne Tennant
1 reviews
about 3 years ago
5 out of 5 stars

Merry Christmas

Fast delivery, quality board, made a very happy teenager at Xmas thanks

Helpful?
Mark Lillie
Mark Lillie
1 reviews
about 3 years ago
4 out of 5 stars

Good comma- was good when I was…

Communication was good when I was asking where is the skateboard

Helpful?
tracy churchill
tracy churchill
1 reviews
about 3 years ago
5 out of 5 stars

Fast replies

Fast replies. Haven’t gotten to use the product yet as it is a guft

Helpful?
JV
JV
1 reviews
about 3 years ago
4 out of 5 stars

Team really friendly

Team really friendly, Disappointed I bought the bike at a sale price and then 2weeks later it was dropped a further 500dollars. Also website offered a free battery, which was supplied freely, but only after I asked. Bike is great though - the manual is awful and doesn’t help at all

Helpful?
Daniel Ryan
Daniel Ryan
1 reviews
about 3 years ago
5 out of 5 stars

Quick shipping

Quick shipping

Helpful?
Matt
Matt
1 reviews
about 3 years ago
4 out of 5 stars

Good product but no manual or…

Good product but no manual or instructions, online manual on the product page is only 2 pages and very basic in information. Not a deal breaker but a bit disappointing as I had to figure out how to use my skateboard controls on my own ( online manual was for a similar but different model)

Helpful?
Angela Narayan-Butler
Angela Narayan-Butler
1 reviews
about 3 years ago
5 out of 5 stars

Supportive staff who listened and…

Supportive staff who listened and problem solved in a timely manner. Thank you.

Helpful?
Mark
Mark
1 reviews
about 3 years ago
3 out of 5 stars

Fast delivery but no response to questions

Fast delivery but no response at all to a question lodged about replacement batteries.

Helpful?
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About Rideignite

Rideignite is an online review platform that facilitates the collection and management of customer feedback for businesses across various sectors. By providing a space for users to share their experiences, Rideignite aims to enhance transparency and trust between companies and consumers. This platform allows businesses to showcase their services while enabling potential customers to make informed decisions based on real user reviews. Targeting businesses of all sizes, Rideignite caters to organizations seeking to improve their online reputation and customer engagement. The platform is designed to streamline the review process, helping companies leverage customer feedback to drive improvements and foster loyalty. With its user-friendly interface, Rideignite empowers businesses to actively monitor and respond to reviews, ultimately enhancing their overall customer experience.

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