Review summary

Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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No-one turned up to the viewing

Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.

Mandy Bennett Ossett branch.

Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!

Professional, Personal, Efficient Team

As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.

pc
Outstanding support- Karen Marijewko

I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.

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All reviews

861 total • Write a review

Showing 801 - 810 of 857 reviews
AA
5 out of 5 stars

Both Amanda and Joanne were fantastic…

Both Amanda and Joanne were fantastic in providing regular updates and for chasing the 3rd party solicitors. Also gave good advice when the offers came in for the property we were selling. Would recommend them anytime.

Date of experience: April 29, 2022

IW
5 out of 5 stars

Very efficient service

Very efficient service. Very good communications throughout the process.

Date of experience: April 29, 2022

JG
5 out of 5 stars

Amazing from start to finish

Amazing from start to finish. Easy to contact and communication was excellent at every point!

Date of experience: April 29, 2022

LM
5 out of 5 stars

Professional service

Professional service, great communications throughout I would highly recommend Richard Kendall Estate Agent

Date of experience: April 28, 2022

KB
1 out of 5 stars

The Star is for Joanne she is a true…

The Star is for Joanne she is a true star she takes the time to talk through and understand the entire situation in what can be an extremely stressful experience. However, I am still waiting for a telephone call or text from any members for RK to tell me I have completed! Generally, I found the staff to be rude, talk over you and give the impression that they cant wait to get you off the phone - all except Joanne

Date of experience: April 26, 2022

YA
1 out of 5 stars

Karen Preece was excellent

Karen Preece was excellent

Date of experience: April 26, 2022

O
5 out of 5 stars

We bought our first house through…

We bought our first house through Richard Kendall in March this year. We would like to extend a big big thank you to Karen Preece, who managed the entire selling-buying process and kept us up to date promptly at each step. Even though the pandemic has taken away the face-to-face interaction, Karen made us feel at ease with her professional and friendly approach in what is called “the biggest purchase in one’s life”. Thank you Karen and Richard Kendall team, Best of wishes, Sorin &Anamaria

Date of experience: April 22, 2022

JM
5 out of 5 stars

House purchase through Richard Kendall

We have just exchanged contracts on a house purchase through Richard Kendall. From the start of the process Karen Preece has been our point of contact and made sure we have been kept updated each week and offered valuable advice and help. Many thanks Jackie & Andy

Date of experience: April 19, 2022

SA
5 out of 5 stars

I have sold my property via Richard…

I have sold my property via Richard Kendall. the service has been a picture of perfection. I was informed of all the viewing well in advance and once the offer was accepted, the dealing were smooth without any issues. Karen at Richard Kedall was simply amazing. Could not have asked for a better person to deal with the selling of my property. A shining example as to how deal with customers. Best in the business. Sheikh Ahmad

Date of experience: April 19, 2022

DC
5 out of 5 stars

I have recently purchased a house…

I have recently purchased a house through Richard Kendall’s and Karen Preece has helped the sale go as smoothly as possible with weekly updates and happy to help with any queries I’ve had.

Date of experience: April 13, 2022

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