Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
I am renting through Richard Kendall and all the office staff have been kind and more than happy to help. Would highly recommend them. Jess Judd, Kate Thickett, Amy Esberger and Sarah Kendall have been fantastic in helping me find a property!
Date of experience: August 23, 2022
Donna and Suzanne have been absolutely outstanding from beginning to end helping me through every step of selling and buying , I can’t speak highly enough of them both , a credit to your business and if ever I need to do this again you will be the first to know , thank you for everything
Date of experience: August 16, 2022
Very happy with the process of buying through Richard Kendall. Updated and informed regularly. I received individual support and contact throughout my purchase. Special thanks to Karen Marijewko for her kindness, help and patience all the way along and up to my imminent move day.
Date of experience: August 16, 2022
From the very start to the very end of my selling and buying experience with Richard Kendall, Karen Marijewko has been with me every step of the way. She has provided me with support and gave me understanding of everything I needed know throughout the process and I’m pretty sure I was a demanding customer. I would have no hesitation in using Richard Kendall again should I ever want to move. Would highly recommend and keep up the fantastic work Karen Angela Lowe
Date of experience: August 15, 2022
US
Alison, Lucy and all staff at Richard Kendall were extremely efficient in keeping us informed, as well as chasing up solicitors throughout the sale. Excellent communication, efficiency and attention to detail throughout the sale process. Nothing was too much trouble.
Date of experience: August 13, 2022
US
Amanda, Joanne and Lucy were fantastic from start finish. They helped with both the sale of my property and my new purchase. The purchase of my property was very difficult and stressful but Amanda, Joanne and Lucy took all the pressure of me and liaised with other agents so I didn't have to. I feel the staff at Richard Kendalls were instrumental in ensuring my sale and purchase went through. I cannot reccomend Richard Kendalls enough.
Date of experience: August 13, 2022
US
We purchased a house through Richard Kendall. Although we had a few hiccups (no fault of Richard Kendall) both Shireen & Catherine kept the process moving and kept us updated all the way through. A big thank you to them both we got there in the end!
Date of experience: August 13, 2022
Big thanks to Joanne & Amanda for the excellent service in selling my property. It was far from a straight forward sale, their professionalism got us there on the end. 10/10
Date of experience: August 12, 2022
