Richard Kendall Estate Agent is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Went to view a property on Wednesday 9th July. I waited 15 before ringing to see if anyone was turning up to show me round, no one did. I then rang the office and they said they had no recollection of my booking. I said I had a confirmation email. They said “well it must have been moved, did you not get told?”. IF I WAS TOLD I WOULD’NT HAVE TURNED UP WOULD I? I won’t be using Richard Kendall again. This is the second time this has happened now.
Mandy Bennett at the Ossett branch of Richard Kendall was, without doubt, the best Estate Agent if have ever dealt with! She went the extra mile on everything she did & whatever I asked it was dealt with without a problem. I've never had an Estate Agent like it, had some absolute nightmares in the past. I made a massive mistake in appointing W H Brown in Wakefield originally to sell my late Mum's property. They overpriced it, gave us poor information on how to set it up to sell, due to this we had very few viewings & very poor liason. The worst bit was recommending the incompetent solicitors, Gilson Gray in Lincoln, who were a nightmare. I got rid of W H Brown at the first opportunity & listed with Richard Kendall. The difference was night & day! Mandy dealt with absolutely everything brilliantly. She dealt with both sets of solicitors which was a thankless task. We completed yesterday & it would have still been on going if it wasn't for Mandy. To summarise, if you're listing a property in that area just use Richard Kendall, avoid W H Brown & never ever use Gilson Gray solicitors. Thank you Mandy, you've restored my faith in Estate Agents, well one anyway! Absolute star!!
As we have an existing relationship with Richard Kendall they were an obvious choice for the sale of our family home. With branches across the 5 towns they are a perfect choice for the region, with wonderful staff offering a personal, passionate service whilst remaining highly professional and efficient. Karen was our negotiator in Wakefield and worked so hard over a 12 month period! She kept the chain connected through a complex process with various issues, keeping related parties updated along the way. So happy in our new home and the pain was worth it - honestly Karen 😃. You're welcome to visit anytime to see what it was all about and that's not something you'll hear said to an estate agent very often - speaks volumes 🥰. Thank you.
I had an exceptional experience working with Richard Kendall . From start to finish, they were incredibly professional, knowledgeable, and dedicated to providing outstanding customer service. They guided me through every step of the process with clear communication, expert advice, and genuine care. Their deep understanding of the market and attention to detail made everything smooth and stress-free. I truly felt supported and well-informed throughout. It’s rare to find someone who combines professionalism with a personal touch, but Karen Marijewko exceeded all expectations. She provided me with more feedback and support than our solicitors did which helped settle the nerves when selling our property. I highly recommend them to anyone looking to buy, sell, or rent — they are simply excellent at what they do.
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US
The team at Richard Kendall worked hard to see a difficult sale through to the end. There were a few bumps in the road and if I did it all again (which I really hope I won't have to) I'd maybe be more fussy about who came to view my house in terms of having a mortgage in place or being in a position to actually move! Richard kendall always responded to my calls and emails and chased up buyers. A special mention to Liz who's friendly manner help keep me sane during a stressful time.
Date of experience: September 8, 2022
We recently bought and sold a home through Richard Kendall. We were looked after through the process by both Liz and Catherine who have been amazing. The service has been brilliant with no stress. They have dealt with both our sale and purchase in a highly professional manner. The team are approachable and friendly. We would not hesitate to go through Richard Kendall again. For now we cannot thank them enough especially Liz for helping us secure our forever home.
Date of experience: September 7, 2022
We recently sold our house in the UK before moving to the USA. Donna and Suzy assisted in the process and helped keep the whole thing going and minimised all stress in the house selling process. Our house sold very quickly and Suzy and Donna took care of everything from there to completion. They really pushed at the end as we were due to get on our flight to the USA and needed a prompt close on the house. We didn’t doubt them for a second! And even better, we barely lifted a finger!
Date of experience: September 7, 2022
Richard Kendall were absolutely fantastic throughout the process. Everyone that we dealt with on the phone and through email were very friendly, and excellent at giving us updates and chasing the solicitors whenever necessary. Would recomment
Date of experience: September 7, 2022
Where to start......we have used Richard Kendall for almost 30 years buying and selling 6 different properties over that time. On every occasion we have received the most professional, courteous and friendly service. Our last two dealings were managed by Liz Cooke who is the most delightful and professional person to deal with. We actually requested Liz for our latest sale because we knew we’d be in safe hands, she didn’t disappoint! We hope our next purchase is a Richard Kendall property so that we can be assured it’ll be handled professionally.
Date of experience: September 7, 2022
We were so stressed about finding a house to rent for the job relocation, but Amy Esberger is amazing and very professional. She was very nice, explained everything to us and we found the house we wished for. I highly recommend her!
Date of experience: September 7, 2022
US
We recently sold our home through Richard Kendall and had amazing service from start to finish, that I must mention all involved! David valued our property and was so polite, friendly and informative. Andy took beautiful photos and had the vision to show our home to its full potential. And Donna provided excellent service through the sales progression to completion and went the extra mile to, not only keep us in the loop at every stage, but to chase all other parties involved in the onwards chain to speed up the process! We won’t be in a rush to move again but if/when we do, we would absolutely use Richard Kendall again! Thank you all so much!
Date of experience: September 4, 2022
Recently sold and bought my property through Kendall’s in Wakefield. Sold in 2days and Karen was extremely helpful throughout the whole process. I was contacted every week as promised and kept up to speed every step of the way. Thank you Karen 😊
Date of experience: August 26, 2022
US
Richard Kendall have been great to deal with during the sale of our property. Liz kept us up to date through the entire process, chasing for us every step of the way. I would highly recommend to anyone selling their property in the area. First class service!
Date of experience: August 24, 2022
