Rhenus Home Delivery UK Reviews

I had a planned delivery of some furniture from dusk booked for today (27/06/2025). Rhenus sent me a message a few days before confirming the delivery date and advising I’d get an estimated window the day before. By Friday morning I’d still not had the message so I tried to reach out in office hours to their WhatsApp number. This is where it got frustrating, getting through to a person is difficult not all chatbot options lead anywhere and keep saying come back after 8am to talk to someone (it was after 8am) When I finally got through to someone they confirmed they won’t be delivering my order as booked and confirmed. Wednesday was the earliest they would try to deliver. I asked why it was suddenly not going to be delivered but just kept getting the same “as advised this will not be delivered today, we apologise for the inconvenience caused” message. This wouldn’t have been so bad but having to randomly press chatbot options for 15 minutes before made the whole experience ridiculous.

Great lads, great job despite the searing weather. All rubbish taken away and furniture demonstrated well too, a credit to the business. thank you

I got a call from the courier to let me know when they were on their way, the two men were polite and helpful, they managed to navigate a large mattress up a narrow staircase with no complaints and were chatty and cheerful too.

Excellent delivery today. They waited 5 minutes for me to come back from dropping off my kiddo. The delivery person was so helpful, polite and reassuring. Can't complain. Thank you.

On time . good communication.placed furniture exactly where I wanted it. Very pleased.

Great service turned up when they said they would Great update amd communication prior to collection Collection was quick and easy fantastic service all round

Very informative re delivery time and schedule.

From start to finish the delivery team communicated well and were punctual, polite and helpful. Well done and thank you.

Great communication, on time and very helpful with the delivery. Couldn't fault anything.

Delivered in agreed time and carried up to third floor fla

On time. Efficient and helpful crew.

Nice delivery men, done the job !

Arrived on time great service

Polite prompt courteous and helpful

Good experience, the delivery was on time and guys so kind.

Fabulous team effort - everything happened courteously and quickly

Followed delivery instructions given to find us due to road closure perfectly, something that many delivery companies have failed to do. Thank you! Polite, friendly and helpful delivery personnel.

Both gentlemen were courteous and polite. Delivery was within timeslot given.