9 months ago
Item arrived on time and undamaged.
9 months ago
Excellent service from start to finish 😊
9 months ago
Friendly courteous and helpful. Took the furniture upstairs which was great
9 months ago
Brilliant delivery staff and extremely helpful.
Excellent delivery service. Regular contact from the delivery guys with text, whatsapp and emails keeping us updated on the delivery times. Very friendly and professional - also very strong! Would highly recommend.
Delivery Team of 2 very caring and helpful. One package showed damage which the team drew my attention to and helped me open to check. All good
Five star service in every way. Kabo and Phill certainly went the extra mile to ensure I was happy with my delivery. I would highly recommend Rhenus Delivery Service and their excellent customer service.
Kept me informed arrive on time
Really good service , prompt , polite delivery drivers .
Excellent service, very helpful and positive. I would definitely recommend.
Ordered from Dusk, Rhenus confirmed the delivery date I was then kept informed by email and WhatsApp for time slot and then phoned when they were ten minutes away. They were friendly and put the box where I asked, brilliant service!
A Great Delivery . Guy even offered to take it to where i needed it Fantastic . That never happens
Both delivery men were extremely polite and very friendly. They delivered the packages with care, great service.
i was phoned to say they would be early that was welcome that meant i could do an early apointment my self, two nice lads came to take the item away the item was still in the box witch i had taped up so it was better for them to lift to put on the van, they said bye and of they went so afficient and quick.
On time and very friendly
After arranging a date for delivery for our Dusk order, I was please to be informed about the time slot they would most likely be delivering. To be able to view on their website where they were on their delivery route was helpful - The delivery guys phoned about 15 minutes before their ETA which gave a good heads up. They helped to carry the heavy furniture boxes up to our 1st floor flat. Overall good job! 👍🏼
Received text with time slot for delivery ,day before. Updated on day approx time of arrival. Quick & efficient delivery of order .
Doors delivered on time Had no issues
Perfect! Informed days before, and kept in the loop via WhatsApp right up until delivery, arrived earlier in the day than stated, but i was informed :) 2 man team were careful, efficient and very friendly :) cannot fault them! Thank you guys :)
Excellent service, friendlystaff, highly recommend.
Excellent delivery service, on time and received a call letting me know when would be delivered, with a friendly delivery driver 👍🏼
I was kept informed of the delivery status , when would be arriving etc and then a courtesy call to say they were 10 minutes away . Furniture delivered to the room of my choice and the delivery team were very polite .
Delivery arrived within my time slot and I received a message advising of an ETA which was helpful. Both delivery men were polite, courteous and helpful.
Fantastic service both times they have delivered ,kept up to date at regular intervals and the delivery crew have been efficient , friendly and helpful . Thanks
Based on analysis of 29 reviews rated 1-2 stars for Rhenus Home Delivery UK
“I’ve received dozens of deliveries in the last week alone to my new address, no delivery company had problems finding...”
“They arrived on time”
“I paid for a mattress collection through collect your old bed”
“I cannot re set a date”
“Links never work, 1 text saying delivery is due the next day, another saying it’s cancelled, their IT system is obvio...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Rhenus Home Delivery UK specializes in providing 2-man handling services for the delivery of furniture, household appliances, and mattresses across the United Kingdom. The company is part of the Rhenus Group, which offers a wide range of logistics and supply chain solutions. Rhenus Home Delivery focuses on ensuring that large and heavy items are delivered safely and efficiently to residential customers. The target market for Rhenus Home Delivery includes online retailers, manufacturers, and other businesses that require reliable last-mile delivery services for bulky products. By utilizing a dedicated team for handling and installing items, the company aims to enhance customer satisfaction through careful and professional delivery services. For more information, potential customers can visit their website at www.rhenus-home-delivery.co.uk.
Rhenus Home Delivery UK receives overwhelmingly positive feedback, with many reviewers praising the excellent communication and timely deliveries. Customers appreciate the clear time windows provided before delivery, often receiving updates via text or email, which helps them prepare for the arrival. The delivery staff are frequently described as friendly, polite, and efficient, going above and beyond by placing items in the desired locations and even removing packaging. However, a small number of reviews express concerns regarding delivery issues, including delays and service inconsistencies. Despite these minor complaints, the overall sentiment remains highly favorable, with many recommending Rhenus for their reliable and professional service. Overall, Rhenus Home Delivery UK is viewed positively by the majority of its customers.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.