Polite and helpful
Polite, helpful and exactly on time.

9 months ago
Item arrived on time and undamaged.
9 months ago
Excellent service from start to finish 😊
9 months ago
Friendly courteous and helpful. Took the furniture upstairs which was great
9 months ago
Brilliant delivery staff and extremely helpful.
Polite, helpful and exactly on time.
I received an email from Rhenus asking me to select a date for delivery and to inform them of any access issues. It was easy to select the date from the dropdown, but there was no way to inform them of local road restrictions. The email was “no reply“ and their WhatsApp account only allowed you to enter numbers related to specific topics, none of which were about delivery instructions. Needless to say, the delivery came 10 minutes after the road restrictions began. The driver phoned to say that he couldn’t get to the house. I asked if they could kindly do their next delivery and return in an hour after the restrictions ended. “No chance mate” was the reply. “I’m failing the delivery”. Most decent delivery companies would have re-delivered the next day, but not Rhenus. Everything was returned and I then had to renegotiate with the retailer for a re-delivery. Customer service was dismissive and unsympathetic: “Sorry sir, you will need to pay the full delivery charge again before we’ll even discuss getting your doors to you, if you cancel the order we’ll deduct the initial delivery fee”. I had no choice but to pay up. Having read many other negative reviews, the common theme seems to be poor communication. No phone numbers, a Bot driven WhatsApp account and “no reply” email addresses. Rhenus seem to acknowledge this in their replies, but have done nothing to improve their communication with customers.
Delivered on time, nice friendly drivers took my two heavy items upstairs for me. Thank you.
Why can’t other delivery companies be like Rhenus. Right from the moment I booked my chosen delivery date I was kept informed by email and whats app messages. As promised I received my two hour delivery window the day before plus I had a call from the delivery team on the day to tell me they were 25 minutes away. They were polite, respectful and they handled my four doors with the utmost care. Absolutely can’t fault them, thank you for a five star service.
Efficient communication and delivered to the door, Heavy parcel so very grateful to the courier
Polite and careful of property when collecting return. Came on time and rang to say they were close by.
Consistently excellent
Updates on day and time were really helpful The delivery men were also friendly and helpful
Looked after my parcel and respected my property. Delivered to a safe place. Would highly recommend.
Excellent delivery. They couldn't do enough for us. Every item was treated with great care. We were very impressed.
No fuss delivery
Did everything you said you would do from start to finish
Delivery was good & within time slot.
Quick delivery. Friendly and helpful delivery team. Put the items where I wanted them without any fuss.
I was kept informed by email and what’s app every step of the way. On the day of collection, I received a phone call advising the time of pick up. The gentleman were very kind, polite and professional. Thank you very much.
Great service was very helpful
Delivery drivers were on time polite and kept me informed on there eta
Friendly and polite. My pick up was on a Monday and the email says that I would get a text with a time slot the day before obviously I didn’t expect it on a Sunday so couldn’t make any working arrangements around my slot. The good thing was I got a phone call first thing on the morning and I must of been the first call. I think if your delivery or pick up is on a Monday you should get the slot on a Friday. Other than that a great service
Great delivery experience for two garden gates. It was good to have the option and select the preferred day of delivery, then the communication was very clear, and the truck arrived within the time bracket.
Great delivery and great updates
Based on analysis of 29 reviews rated 1-2 stars for Rhenus Home Delivery UK
“I’ve received dozens of deliveries in the last week alone to my new address, no delivery company had problems finding...”
“They arrived on time”
“I paid for a mattress collection through collect your old bed”
“I cannot re set a date”
“Links never work, 1 text saying delivery is due the next day, another saying it’s cancelled, their IT system is obvio...”
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Rhenus Home Delivery UK specializes in providing 2-man handling services for the delivery of furniture, household appliances, and mattresses across the United Kingdom. The company is part of the Rhenus Group, which offers a wide range of logistics and supply chain solutions. Rhenus Home Delivery focuses on ensuring that large and heavy items are delivered safely and efficiently to residential customers. The target market for Rhenus Home Delivery includes online retailers, manufacturers, and other businesses that require reliable last-mile delivery services for bulky products. By utilizing a dedicated team for handling and installing items, the company aims to enhance customer satisfaction through careful and professional delivery services. For more information, potential customers can visit their website at www.rhenus-home-delivery.co.uk.
Rhenus Home Delivery UK receives overwhelmingly positive feedback, with many reviewers praising the excellent communication and timely deliveries. Customers appreciate the clear time windows provided before delivery, often receiving updates via text or email, which helps them prepare for the arrival. The delivery staff are frequently described as friendly, polite, and efficient, going above and beyond by placing items in the desired locations and even removing packaging. However, a small number of reviews express concerns regarding delivery issues, including delays and service inconsistencies. Despite these minor complaints, the overall sentiment remains highly favorable, with many recommending Rhenus for their reliable and professional service. Overall, Rhenus Home Delivery UK is viewed positively by the majority of its customers.
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