Respond Services Reviews

The communications between Respond Services and myself were very good and I was kept uptodate throughout the repair. The timescales of 3 weeks could have been shorter given we were without a major piece of kitchen eqipment for this lenght of time and the repair needed 2 visits to complete as the first engineer did not bring a new part that was required to affect the repair. The second engineer was faultless and replaced the faulty part in good time and with good skill. He fully tested the appliance once repaired and showed me all he was doing, he obviously took pride in his job.

I was kept informed of the engineer's arrival time. The Engineer was polite and helpful and explained the problem with my appliance and how he had repaired it. My kitchen was left as he found it.

Very efficient and helpful.

Engineer was on time very polite Showed me how to rectify the problem with the cutlery tray in the dishwasher.

We received a prompt response after logging a call, and got an appointment just a few days later. The engineer was very knowledgeable and gave us extremely valuable information about our appliance, which was not easily apparent from the instructions. He was friendly, helpful and fast, and the visit was super valuable to us.

Engineer came and within 5 minutes foubd the trouble. Returned 2 days later to fix it. Incredibly professional

I needed a repair for our AEG microwave/combi oven. I contacted AEG on line and easily booked an appointment for an engineer to visit. I was then contacted by Respond services who said they could come earlier than I had booked, so I took the earlier date, which was great. The engineer arrived punctually and new exactly what the problem was. He had the correct replacement part which sorted out our problem. He was clean, tidy, and efficient. He also explained a few things about the microwave that I hadn't realised, which was most helpful. I wouldn't hesitate to use their services in the future should I have a problem with our appliances.

The engineer was both efficient and helpful

I called about my cooker on the Monday on Wednesday they came out and put a new element in 15 minutes all done thank you very polite man

on time was about the only good thing, he phoned someone else for advice, left me without any solution and no offer of a replacement discount fridge. which was there promise if they could not fix it, So l am a 149 pound lighter which i could have put towards a new fridge, Never again

The engineer was very knowledgeable and found the fault and fixed it. He was polite and very professional. An excellent job.

Courteous and helpful from initial phone call to the engineer visit. Issue was resolved without any delay and the appliance is working perfectly. Very pleased with my first use of the service. Thanks!

Great friendly service! Engineers arrived within time period set and was able to identify cause of fault within a few minutes. Very polite and engaged throughout. Fingers crossed the problem doesn’t return, but I can’t fault the service provided.

Good communication from the engineer on the day. Swift repair, engineer knew exactly what was wrong and was fixed quickly. Very impressed in the engineers service.

The engineer was very helpful kept me informed

Efficient and sorted out the problem

On time, polite and fixed the dishwasher!

Engineer rang to say he was ahead of time to ask if he could come to us early. He was polite and pleasant and carried out the repair quickly and efficiently, removing any rubbish and leaving the kitchen in the state he found it.