10 months ago
Such a helpful polite guy and knowledgeable
10 months ago
The engineer came at the agreed time, was polite and considerate and did a good job fixing our washing machine.
10 months ago
Quick efficient repair and some helpful advice.
Engineer called to say when he expected he would be arriving which was helpful. He quickly checked the part that needed replacement and completed the job within 30 minutes. Provided very helpful information about the cooker. All work completed very well in a cheerful and friendly manner. Very impressed with the service.
Quick and efficient! Also been recommended some pans that are not only suitable for an induction hob, but works well!
Great service. Engineer was friendly, professional and informative.
Friendly, Polite, informative contact. Meeting on time and confirmed in advance, Excellent engineer who without fuss located the problem, obtained the necessary parts and carried out the repair without any disruption or mess.
Very good service 👏🏻 👍🏻
The engineer not only fixed my problem but gave helpful tips to manage things going forward.
Appointment was between 7am /10am. Engineer turned up at 7am and within 5 minutes found the faulty part which he replaced. Repair finished by 7.15 Nice guy who knew what he was doing. Just wish other repair companies were like Respond Services. Great brand
Good efficient service very happy with engineer fixing the problem.
Very helpful
Quick fix and issue easily solved. Great engineer
Accessed via our Domestic and General insurance . First available slot to fix our oven was four days away which wasn’t too bad. Got e mail day before confirming smaller time window we could expect engineer and they arrived on time. Sorted problem quickly and came prepared with right part so was able to get cooking again on this visit. Polite, tidy and knowledgeable staff member.
The engineer was professional and repaired the machine quickly no mess thankyou.
The booking process was the most difficult as it wouldn’t accept my serial number online so had to call up and book. They couldn’t recognise it either so just used a “generic” serial number which didn’t seem right to me. The tech who attended was very friendly, polite and informative. He spent time checking all the possible issues and noticed that I needed a replacement item and ordered this for me without me having to ask. Very happy with the tech service, not so much the booking process.
Arrived on time, polite and courteous. Very tidy and cleaned up after the works. Explained what had been done. Excellent service Many thanks
Very competent and very professional. Came with the spares BEFORE looking at the combi oven. The engineer had a guess that it was probably the issue. Result no time wasted for the engineer, for the company and for the customer. Excellent. Well done.
Morris was here on time and fixed the issue within minutes, and explained what the problem was,brilliant.
The Engineer arrived on time, was very courteous and carried out a very professional job, problem was sorted promptly and I was very pleased with the outcome Thank you
Your engineer came and sorted the issue. Has ordered for the parts
Excellent repairman. Very competent and respectful of property.
On time and quickly repaired, very happy with service.
Based on analysis of 10 reviews rated 1-2 stars for Respond Services
“He could do with customer service training”
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Respond Services is a review platform that enables businesses to collect and manage customer feedback effectively. The company provides tools and services designed to help organizations enhance their online reputation through authentic customer reviews. By facilitating transparent interactions between consumers and businesses, Respond Services aims to empower companies to understand customer experiences and improve service delivery. The target market for Respond Services includes businesses of various sizes seeking to build trust and credibility in their industries. By leveraging customer insights, companies can make informed decisions that drive customer satisfaction and loyalty. The platform supports businesses in engaging with their audience, promoting positive reviews, and addressing concerns to foster a better overall customer experience. For more information, visit www.respondservices.co.uk.
Respond Services receives overwhelmingly positive feedback, with many reviewers praising the engineers for their professionalism, politeness, and efficiency. Customers appreciate the prompt arrival times, often noting that engineers communicate well about their schedules and complete repairs quickly, sometimes in as little as 20 minutes. The staff's knowledge and ability to explain the repair process also stand out, contributing to a high level of customer satisfaction. However, a few reviews mention delays in scheduling, with some customers experiencing longer wait times before an engineer could arrive. Despite these minor complaints, the overall sentiment remains highly favorable, highlighting the company's commitment to quality service. Overall, Respond Services is regarded as a reliable choice for appliance repairs.
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