Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 941 - 950 of 996 reviews
MA
Professional customer care
Super fresh clean water great customer service and support efficient and professional in every way
Date of experience: March 12, 2023
JP
Excellent company to deal with A+
Excellent company to deal with A+,we have our pro elite system just over a year now and the difference in water quality is amazing,we will never go back to the mains or bottled water,its saving us over 400 euro a year on bottled water as well as the health benefits,we had it serviced for the first time recently and the engineer arrived five minutes early and was friendly and efficient explaining the service on completion,really terrific service.
Date of experience: March 4, 2023
NR
Top Quality Service Professional…
Top Quality Service Professional Friendly Engineer called Keith explained the full service he was doing to system. Highly Recommend
Date of experience: March 2, 2023
LM
Excellent
From my first contact with Renewell water the service i received was excellent. Phone conversations with Stephen were really helpful friendly and informative.. the installation was really fast and efficient by a nice friendly man. I chose this company because of the nice friendly people and the fact that no chemicals are added back in, like some other companies do. Thanks to everyone on the team.
Date of experience: March 1, 2023
ND
Always great to deal with the Renewell…
Always great to deal with the Renewell Water team. Incredibly professional and trustworthy and of course our new filters make our water much safer.
Date of experience: February 28, 2023
SF
Excellent customer service as always.
Excellent customer service as always.
Date of experience: February 27, 2023
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