Installation of new reverse osmosis…
Installation of new reverse osmosis water filters, was excellent. All the best 👍
4.8
Excellent
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for €1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
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Contact info
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Website
renewellwater.com
All reviews
1,000 total • Write a review
Showing 921 - 930 of 996 reviews
ED
Keith completed our service
Keith completed our service, he's great at what he does, all working perfectly again now 👍
Date of experience: April 3, 2023
cB
Renewell annual service- this company…
Renewell annual service- this company provides an excellent, professional service. Their personnel are efficient, friendly, punctual and hard-working. Keep up the good work! Best wishes.
Date of experience: April 3, 2023
FO
I have just upgraded my water system…
I have just upgraded my water system and am delighted with the service given. They are very efficient and pleasant to work with, and most importantly are on time with appointments.
Date of experience: March 27, 2023
PM
Excellent on phones, professional and courteous irl too
Really great experience so far. Was especially impressed with the guy who came to change our filters. So efficient and professional yet friendly and informative too.
Date of experience: March 25, 2023
PC
We have been dealing with Renewell…
We have been dealing with Renewell Water for at least the last ten years because we suffer from extremely bad water. Since we got the water filtering system installed we have perfect drinking water. I would highly recommend this filtering system. I had the Pro 2 system. Patrick Carroll, Castle Redmond, Midleton, Co. Cork.
Date of experience: March 25, 2023
CC
Very nice company to deal with
Very nice company to deal with
Date of experience: March 25, 2023
L
Leigh
US
Great Product-Great Company
I became aware of these guys through word of mouth: great product; great customer service, etc. From my first phone conversation with Stephen to Sharon and then Mike, the technician who did the install, expectations were exceeded. I’m comfortable knowing they will be there when I need them to service my system. Highly recommend them for healthier drinking water and less plastic on the planet!
Date of experience: March 24, 2023
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