Installation of new reverse osmosisβ¦
Installation of new reverse osmosis water filters, was excellent. All the best π
4.8
Excellent
1,000 reviews
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Review summary
Renewell Water is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Softner stopped working 3 times within 3 months time
I bought a package of a water softener and water filter from Renewal water Filtration in March 2025 for β¬1195. When I inquired on WhatsApp, I got a reply and they installed it quickly. The advertisement says that it a is 0% limescale remover. Two weeks after installation, the salt that was put in again was not reduced. Not only that, I started seeing limescale on the sides of the taps. So I informed them about this. A week later, a new technician came and fixed it. After another two weeks, after refilling the salt again, it stopped working. Then, I tried to contact them from my phone on various phone numbers of this company several times, but they did not pick up the phone. Then I called from another phone number and they thought it was a new customer and picked up the phone. I said I want either a replacement or a refund. So after a week, the same technician came and said that he would replace the mother board. After the repair, he gave me some limescale test strips. Then he said that after three days, I would get the results. When I looked at the strips, only a little limescale had decreased. After a few days, when I refilled the salt, I realized that it had stopped working. So on the night of June 17, I sent all details to their WhatsApp and email along with a photo. Even after a week, I did not get a reply. After that, I sent a message saying that if I don't get my money refunded, I will file a case in the consumer court. Then they called me right away. They said that if i regenerate it, it will work again. I said I don't know anything and i dont need any repair of your machine. Then after the phone conversation, another person called and said that they will refund only the cash for the softener. But they won't take back the water filter. I said that I bought both of these as a package, so you have to take back both of them. They didn't agree to that. Then i said that I will file a case. So after two days, they said that they will let a technician inspect before refunding. So after three weeks, on 10th July the technician came. So he tried to fix it again. So I said that you just need to inspect it, don't repair it. So he got very angry and fitted everything as before and left. I sent an email to customer care and said that they should refund me or I will file a case today. Then they said that it was not a complaint of the softener, it was a problem of float. They said that since it was not a problem of the software, they cannot refund the money, and if you want, you can file a case. I first complained about this machine 30th April. After that, the same technician came twice time to check and repair it. They even change the mother board too. Then he couldn't find it. From this,I understood that either their technician is not well trained or this company has a very bad attitude towards its post customers. They only want new customers. Anyway, I have filed a case for 25 euros. It is better to think carefully before you buying their products. There are many water softeners available that work well.
Highly recommend
Great value, really happy with my water filter.
excellent service
excellent service, the installer was very friendly and helpful. A very professional job.
Company details
Information provided by various external sources
No description available yet.
Contact info
π
Website
renewellwater.com
All reviews
1,000 total β’ Write a review
Showing 891 - 900 of 996 reviews
JD
good service and identified lowβ¦
good service and identified low pressure in public water supply a problem with the water softner
Date of experience: May 5, 2023
J
Janet
US
Professionals
This company I canβt fault from the people on the phone to the staff that come to install and service my water system . So pleasant helpful and just all around lovely to deal with . Go for the filter you wonβt regret it it pays for its self saving on all the bottled water we purchased
Date of experience: May 3, 2023
MM
We just got a yearly service done andβ¦
We just got a yearly service done and as usual the engineer was fantastic. The system is brilliant for anyone that wants to get away from drinking tap water from filtered jugs or from the mains. Great Company
Date of experience: May 2, 2023
SL
D guy dat installed d unit etc was soβ¦
D guy dat installed d unit etc was so efficient explained everything so well very tidy & extremely quick lovely guy
Date of experience: May 1, 2023
RG
Fantastic experience from start toβ¦
Fantastic experience from start to finish, the guys were really professional , whether it was from the sales team or the guy who installed the system with no mess or any hassle whatsoever. I am 100% delighted I chose the right company for the job. The system itself is fantastic and the water is delicious π job done β thanks lads π
Date of experience: May 1, 2023
EB
Best tasting water ever π
Best tasting water ever π
Date of experience: April 30, 2023
MS
Excellent customer service
Excellent customer service Water is pure and crisp, compact devise and great support and service
Date of experience: April 30, 2023
SO
No complications re installation ofβ¦
No complications re installation of equipment. The system is very easy to use
Date of experience: April 28, 2023
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