Regis Salons UK Reviews

The worst salon experience I’ve ever had. AVOID!!! please don’t get you hair done st the Milton Keynes CMK branch, it’s not worth your time or money. The manager has no clue or accountability. Staff aren’t trained appropriately…just all awful. I left have way through a service with dripping wet hair and went to Supercuts to sort the absolutely ridiculousness. Was charged twice and refused a refund. Received the wrong service even though I expressly explained what I wanted, twice. Left with wet hair and no apology. No positives about to his experience at all.

I would like thank Dalel at the Birmingham salon for doing such a wonderful job on my hair yesterday. Happy with my haircut and style. Always extremely friendly and professional. Sajida

Milton Keynes shopping centre - AVOID AVOID AVOID I popped in on a Friday to see if there were any bookings for the weekend and if so to get a patch test. I was told by the manager that she could squeeze me in without one on the same day. The times didn’t work so I booked one for the following day at which point I was told I needed a patch test. I should have walked out then given the fact she had been willing to do my hair without one to fill empty slots. I arrived at the salon the following day and the hairdresser was a junior who had just returned from a career break. She had to keep asking her manager for a second opinion on hair colour etc. At no point did the manager come over to actually look at my hair our double check what I had asked for. I wanted my hair matched to my old colour - blonde and gold - I came out a brunette. I was also advised to have every upsell going which I suspect was to fix the highlights. Although I did hear a lady at the sink asking the manager if she was on commission for it as she was automatically booked in for the toner. Worst hairdressing experience of my life. Clearly desperate for customers/ targets. Zero care for the actual customers. I felt terrible for the junior hairdresser as she looked like a deer in headlights with no support.

Avoid. No interest in customers at all I made a purchase online on the 8th December with delivery by Evri. Six days later, Regis advise by email that the item is delayed due to Royal Mail industrial action and the arrival date could be in three weeks time!! Really? Why? I am receiving deliveries from Evri daily with no issue at all. Beyond poor in every respect. I will not be ordering from this company again and strongly recommend that others buy elsewhere. Formal Complaint made. NB. Trustpilot needs to separate reviews of the hair salon and those of customers buying products online.

Do not buy from these people they are scammers I ordered something from their website not received nearly 2 weeks cannot get in touch with customer service send emails but no reply

Ordered an item online. Said would be here with tracked postage. Still not arrived. Emailed company but no response. Phoned and no response. No way to contact. Not sure how to get a refund. Wish I had read the other reviews about online purchases first. Do not buy from this company.

Lily in Regis Cheltenham was super professional and amazing. She cut my hair and blow-dried it to perfection. I cannot recommend Lily enough and I cannot wait for my next appointment. Billion thanks Lily. Hanene

Wasula was my hairdresser and is the only person I truly trust with my hair, she knows me and my hair, she does exactly what I want and goes above and beyond and knows what looks better on me, I always walk in happy and leave happy

Don’t buy any products from this place it’s a rip off, you’ll save by buying online

If I could give no stars I would. Both of my daughters used the Milton Keynes branch (different times) and had terrible experiences! The first one as, with the second, the hairdresser did not listen to what either of them wanted. They both wanted trims, and both were left in tears because of the awful job that their "hairdressers" had done, they had literally hacked into her hair, it was all uneven and the front was lopsided! My older daughter did complain, and the attitude of the manager was disgusting. They dismissed her complaint about what had been done to her hair and said that "there's nothing we can do". My second daughter who has very long hair went in asking for one inch off the back and blended at the front. They took four inches from the back and layered the front of it. Upon me calling the salon, (as soon as she left she called me, she was too upset to say anything) The manager began arguing with me on the phone. Never ever would I recommend anyone going there.

I have been to Melissa at the Holmes chapel salon for 3 times now, 2 cuts and 2 colours, the first visit was a cut and allergy test for a colour. It has to be said that my hair is constantly improving and in much better condition, I had experienced a couple of unprofessional hairdresser's that didn't use toner?? One advised me to straighten my hair daily?? Knowing my hair was damaged, but thanks to the professional services and advice as to which products would be beneficial for me and how to care for my hair from Melissa, it's now a distant memory! Well worth the money, nice relaxing atmosphere, the other ladies are lovely and friendly too. I highly recommend.

I had my hair appointment with Alex at Regis Warrington yesterday. As usual I had a great experience and was happy with my style and colour. Alex always makes me smile with his banter and he puts all clients at ease. I will be back!

Selling out of stock items and taking money from bank account. Don’t reply to emails. Refunded after 10 days but my order was a gift, now left embarrassed. AVOID

Ordered ghd hair straightener worth 200 gbp. Was hesitant at first due to low trustpilot rating. Everything went just great, delivery service via dpd. Fast, smooth, no hustle transaction. Will use again for sure.

I just walked into the saloon tho get my haircut in Kingston to find out the there was not enough staff due to sickness. However I did not get a call on order to cancel and rebook my appointment. I had taken time off from work on order to attend to the salon. When I ask about who can I speak to the lady says that the manager is on holidays and that she cannot facilitate any telephone number. Completely disappointed with the poor service.

So I went into Regis hairdresser salon in the meadows, Chelmsford, to enquire about apprentice position, I met a lady called Ivana with an accent, the minute I said I was there to ask about apprentice position, I wasn't allowed to finish what I was saying, her reply was, oh, it not for someone like you, I let her finish, then I said someone like me, she replied your age, funny, I haven't even had a chance to introduce myself talk less my age, I then asked what age, she said junior apprentice ages 16-18yrs old, I smiled. The reason for my smile was how she approached me, by now you know am coloured and she must be eastern European. Her approach was just too obvious, there was no way she could take back her action. I just politely said thanks, before she digs herself forward. My question is this thing called racism, is it necessary, where does humanity stand. Black/ white/ yellow/ red, makes no difference to me, your person matters more, perhaps if we get to understand what being human is, and stop judging by the colour of one's skin, maybe then the world would be better. I live in Chelmsford.

I have had to find a new hairdresser as my old one has moved away. It’s always a stressful experience as you will most likely have to get a bad haircut or two before you find the right one. Well, lucky for me it was only the one bad haircut and then I decided to goto Regis in Cribbs Causeway. I was booked with Leena and she was absolutely amazing. Listened to what I wanted but also gave me advice on what would look good and also advise on how to minimise the damage to my hair. I’m absolutely over the moon with the result and the price was so affordable. I will definitely be back. Thank you so much Leena!

Ordered products. Had to chase to be told order cancelled due items out of stock. Refund in 14 days! Avoid.

I had my hair cut and coloured today at Regis in Braehead Shopping Centre by Christina, it's beautiful, I'm am really delighted, the consultation was great, she really listened to me and advised accordingly. As well as being a great hairdresser she is very funny !!