Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
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Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
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Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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Company details
Information provided by various external sources
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Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 831 - 840 of 995 reviews
HH
New customer
Great service, great coverage, great customer service, Easy to get started
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TG
No problems with the service that is…
No problems with the service that is the main thing that so great about Red Pocket
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AM
Stealing customers money false advertising
Both my son and daughter had the unlimited plan. (which isn't unlimited) We were traveling and they both used up the “unlimited high-speed data” and data on my daughter’s was completely suspended from her plan because they thought she had used too much. I contacted them by phone and was told I could purchase another plan or add more data. (adding more data wasn't an option online) so I renewed her plan like I was advised to and while purchasing it gives you the option to forfeit the rest of the previous plan which I agreed to. When she lost Wi-Fi she still didn't have data so I contacted RED POCKET again and was informed that since I bought the same plan as she had before it would renew on the renewal date and that they couldn't add it at that time but I could purchase another plan that wasn't the unlimited plan that I had already purchased but I would lose the $45 on the one they put in the stack instead of applying it. So they wouldn't apply the $45 plan I bought even though it says you can at purchase and if I changed to the $30 plan they would keep the money off the $45 plan I had purchased. Two different people agreed that it was an issue on their part but never once offered to refund my money or add high-speed data. All they would do is turn her slow-speed data back on. The next day I contacted them to get my transfer pin to switch carriers and was informed then after 3 days of dealing with them that if the number was transferred I wouldn't be able to receive a refund on the $45 plan. So after 3 days and over an hour on the phone I was finally told that my refund was submitted. That was yesterday so we will see if it happens. They are ripping their customers off please be careful using them if you decide to!!!!
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FA
Nice customer service
I have a chat with RP CS Jennie which is so nice. She resolved my sim activation issue with the chat. I am glad to her assistance. Thank you.
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HH
Great customer services and AT&T plan
I ordered iPhone 15 PM, and the color I ordered was out of stock; I reached out to RP online CS got my color changed, and received my new phone in 8 days. Great customer service!! It took 5 mins to port the number from Visible to RP. The download speed was 2-5 Mbps throughout the day, the online CS reset my account and enabled the hotspot. The next day, I ran a speed test compared to my work AT&T iPhone, the download speed is faster than AT&T. I also loved the international calling and texting feature. I'm glad I found RP, their plans fit my needed.
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JD
Love Red Pocket Mobile, it’s just Better than the rest!
Love Red Pocket Mobile, best customer service, cellular service has consistently improved & surpassed all other carriers like Verizon, AT&T, Sprint & T-Mobile, I can’t afford those carriers & now having experienced all of the high & budget mobile carriers For me Red Pocket Mobile is actually BETTER IN EVERY SINGLE WAY!
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