Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
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Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
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Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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Company details
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redpocket.comAll reviews
999 total • Write a review
Showing 801 - 810 of 995 reviews
BO
Most cheap and reliable compare to any other company
Very good rate 20gb or unlimited good price ATT, TMobile or Verizon allmost all over the world unlimited call option no way no other carrier have this kind of deal only only Redpocket yes it is true. Love it. Thank you.
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LN
Great Service
My connection has been as good if not better than it was when I was on Verizon at more than 1/2 the cost.
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BT
RP CS Stephen quickly resolved my eSIM…
RP CS Stephen quickly resolved my eSIM activation problem.
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s
Support from VAN has been EXCELLENT
VAN at extension 1965 is EXCELLENT!! He has helped me several times and is always knowledgeable, kind, professional, shows great passion for Red Pocket's service, and has great communications skills. I am looking forward to many happy years of not over-paying for my mobile service because I chose Red Pocket and received support from VAN.
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T
I’ve been trying to activate my esim on…
I’ve been trying to activate my esim on my new iPhone 14 for hours now and the customer service is useless, even disconnected me! I have had no phone service now, which I am still paying for! Still trying to get the esim Red Pocket sold me to work! They said they sent me a QR code but never got it and CS said they couldn't send it again! Waiting, waiting, for hours to get this fixed. Guess I will have to give them a call again to see if someone else can help me the last few CS couldn't!! Bad experience all around!!
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BW
Excellent customer service
Excellent customer service from CS Leslie. Fixed a data issue on my line and explained how I can take advantage of the current rebate offered on new phones.
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R
I am currently in Mexico and can make…
Update: Spent the entire day talking or chatting with different support people. One said turn off data roaming, another said turn it on. So sick of this. ——————— I am currently in Mexico and can make phone calls but cannot receive them. Have spent several hours with customer service, some quite useless, several of whom I could not understand, and the last one I was on the line for an hour while he was doing something in the background that did not sound like typing on a keyboard. Still no luck. Have been happy with them for several years but now looking for a new provider. CS is useless.
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NM
Hair raising
The eSIM install instructions on the web page leave out a key instruction, so I couldn't make it work in an iPhone. "Support" consisted on some entity telling me to install another browser than Safari and immediately leaving the chat. The email contains the more complete instruction and it initiated activation...which didn't work. The gear just spun and spun. So I cancelled and tried again, fearful that my existing ATT eSIM would be obliterated. Then it completed and told me that the default was changed. Yes, without your permission Red Pocket makes its number the primary. I got a big "whew!" when I went to my cellular setting and found the ATT number was still there, and turned it back on. The Red Pocket is supposed to be just for emergency, but I suspect it is more likely to cause an emergency. We shall see. Update. Less than a week later I cancelled. I hope. I. had to call because the "live chat" was no such thing. I had begun to have various problems with my AT&T eSiM service, such as not being able to call toll-free numbers. As soon as I cancelled Red Pocket the ATT line is working normally. I called to cancel since they won't let you do it online. (hmmmmm), and it took as long as possible, of course. Don't answer their questions, just tell them you want to cancel.
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