Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
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Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
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Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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Company details
Information provided by various external sources
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Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 811 - 820 of 995 reviews
FJ
Jennie helped me with the problem of…
Jennie helped me with the problem of long hours and she’s very kind just like others
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PS
I really had a great time communicating…
I really had a great time communicating with RP CS Jennie via Red Pocket Customer Support. RP CS Jennie was very quick to respond and very patient as well. Thank you so much!
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PE
Days to port in and no data
I received my sim card Tuesday and tried to port but got an error. Worked with a CSR who said the zip code was wrong. How this could happen I don't know. Then he told me it would take up to 24 hours so I waited until Wednesday. Still getting an error so I contacted my previous carrier who said the pin was wrong. I chatted with the second CSR at Red pocket who said she resubmitted the request and to wait 24 hours. I immediately checked with my previous carrier who said the address was wrong. He sent me a copy of the port in request from Red pocket and the address didn't even exist. So I got another chat going with Red pocket and she resubmitted the request with the correct address. I made her wait until I spoke to the previous carrier CSR who reviewed the request and said the zip code was wrong and it was. Asked the CSR to please fix and resend and finally it worked. I thought all was good until I got out of WiFi range today and found I have no data. Probably spent two hours with two different CSRs today who could not resolve the issue. I gave up. Probably spent a total of six hours over three days. I asked for a port out pin and am looking for a new plan. I doubt I will get my $30 back either.
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