Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
4.4
Great
999 reviews
5-star
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
Excellent coverage
Excellent coverage! Very friendly and professional customer service.
Company details
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 11 - 20 of 995 reviews
DS
RP CS Stephen did a great job working…
RP CS Stephen did a great job working with me today. Very helpful, patient and explained what he was doing as we went along. Always felt like I was a part of the fix not just sitting by waiting for someone else to eventually tell me "all done". Great Job Stephen, I appreciate it!
Date of experience: July 8, 2025
JA
Red pocket has great customer service
Stephen helped me out and took care of my issue with my phone and I didn't even have to call or anything just did it on the chat
Date of experience: July 8, 2025
MS
I made a mess and he fixed it
I made a mess and he fixed it! He’s awesome!!!
Date of experience: July 5, 2025
JH
CS Shanti is the best CS you have
CS Shanti is the best CS you have. She's so helpful. She's very nice
Date of experience: July 5, 2025
JJ
Jeff J.
US
I have a hard time giving this company 3 stars…
I have a hard time giving this company 3 stars, but 2 stars seemed a bit harsh, but after spending 2 hours with customer support with them, there is no way I am going to give them a free 1/2 star, so they go down to 2 stars. Here's the big picture: Our family has 5 RedPocket plans and we've used this company for a number of years. It's hard to say for sure, but probably 3-5 years. Basically, as far as cell service, it's just about the best bang for the buck you'll find--IF it is working. Jump forward to today. This experience is typical of RedPocket service. I was trying to call my wife today when she was away from the house and I kept getting a complete stranger rather than my wife. It was causing a fair amount of distress because not only could I not reach her, the people who answered the phone would not talk to me, but rather just said to quite calling them--just the thing someone who stole a cellphone might say. My wife arrived home and said her phone number rang and had been in her pocket the whole time. So I contacted support, and after 2 hours of them making changes, they said that they thought it was fixed, but by that point, all of my wife's minutes (it's a pre-paid monthly plan) were used up. This is RED POCKET's problem, I put 2 hours of my own time into helping them troubleshoot it, and when they run our minutes down, want us to PAY FOR MORE MINUTES so that they can continue trouble shooting. Their only alternative offered was to wait until the plan renews at the end of the month to get more minutes. This just seems like a pretty penny ante way for a business to operate. But this is typical of how the customer service has been with Red Pocket over the years. When it works, it seems to work adequately for our needs. We don't use our cell phones much at all, but like to have them for those emergency or semi-emergency situations. But at this point, I'm tempted to move back to T-Mobile. They are quite a bit more for a bare bones cell plan, but their service and their website account management is top notch. On Red Pocket, there is not even any way to see your call detail records. And they do exist--but in order to get them, you have to go through a multi-day process to request specific ranges of dates/times and wait for them to send them. Really bush league if you ask me. So there you go, now you know.
Date of experience: July 5, 2025
TV
RedPocket has one of the best customer…
RedPocket has one of the best customer service team. They will fix the issue without a doubt.
Date of experience: July 3, 2025
RS
R Seiber
US
HORRIBLE SERVICE.
HORRIBLE SERVICE. Tried to set up a new first time account, lost my Password they say I signed up for One Click Sign In (I DID NOT) so I have to sign in/surrender my Google or Apple account info. I have Legal Rights and I choose to exercise them, will not compromise my accounts. All their site had to do was PROVIDE AN EMAIL OR TEXT LINK TO RESET MY PASSWORD. They can keep the $10. I will go with Tracfone instead despite being owned by Big Brother Verizon now, their plans start at $10 Autopay and their phones start at $20 NOT $59 but I actually found a Tracfone phone with 1 year Service for only $49 TOTAL! FOR REAL! I also appreciate the Tracfone presence at ALL of my local stores. ACCESSIBILITY IS ESSENTIAL. MY EXPERIENCE WITH RED POCKET IS OVER.
Date of experience: July 3, 2025
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