RedPocket Mobile
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I have a hard time giving this company 3 stars…
I have a hard time giving this company 3 stars, but 2 stars seemed a bit harsh, but after spending 2 hours with customer support with them, there is no way I am going to give them a free 1/2 star, so they go down to 2 stars. Here's the big picture: Our family has 5 RedPocket plans and we've used this company for a number of years. It's hard to say for sure, but probably 3-5 years. Basically, as far as cell service, it's just about the best bang for the buck you'll find--IF it is working. Jump forward to today. This experience is typical of RedPocket service. I was trying to call my wife today when she was away from the house and I kept getting a complete stranger rather than my wife. It was causing a fair amount of distress because not only could I not reach her, the people who answered the phone would not talk to me, but rather just said to quite calling them--just the thing someone who stole a cellphone might say. My wife arrived home and said her phone number rang and had been in her pocket the whole time. So I contacted support, and after 2 hours of them making changes, they said that they thought it was fixed, but by that point, all of my wife's minutes (it's a pre-paid monthly plan) were used up. This is RED POCKET's problem, I put 2 hours of my own time into helping them troubleshoot it, and when they run our minutes down, want us to PAY FOR MORE MINUTES so that they can continue trouble shooting. Their only alternative offered was to wait until the plan renews at the end of the month to get more minutes. This just seems like a pretty penny ante way for a business to operate. But this is typical of how the customer service has been with Red Pocket over the years. When it works, it seems to work adequately for our needs. We don't use our cell phones much at all, but like to have them for those emergency or semi-emergency situations. But at this point, I'm tempted to move back to T-Mobile. They are quite a bit more for a bare bones cell plan, but their service and their website account management is top notch. On Red Pocket, there is not even any way to see your call detail records. And they do exist--but in order to get them, you have to go through a multi-day process to request specific ranges of dates/times and wait for them to send them. Really bush league if you ask me. So there you go, now you know.