Excellent service customer service
Excellent service customer service. The network It is in the testing process for now
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4.4
Great
999 reviews
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💬Hasn't replied to negative reviews
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Review summary
RedPocket Mobile receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
RP CS Stephen was able to solve my…
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
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Redpocket Mobile Service
The costumer service is fast and very helpfull. Their plans are budget friendly and works perfectly find everywhere I go. That I recommend it, Sure 100%
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Excellent coverage
Excellent coverage! Very friendly and professional customer service.
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Company details
Information provided by various external sources
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Contact info
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Website
redpocket.com
All reviews
999 total • Write a review
Showing 181 - 190 of 995 reviews
RI
CS Leslie is a rockstar.
CS Leslie was friendly, focused on me and my issues and extremely knowledgeable. Highly recommend.
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AC
Customer service lies multiple times to…
Customer service lies multiple times to get their wrong phone shipped back, and never shipped the correct phone! Worst company ever - please beware!
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JP
Quick and Painless Resolution
I was connected to an agent right away and RP CS Stephen was quickly able to resolve my issue!
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BB
RP CS Stephen really helped me with lot…
RP CS Stephen really helped me with lot of patience. My problem was resolved. I appreciate his support.
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LC
Extremely difficult to cancel and keep billing no matter how many emails I send
I read many reviews about red pocket mobile and negative ones about how they make it so difficult to cancel the service. I am going on to a year now of trying to cancel with them for a phone that broke and a service I told them I haven’t even been able or wanted to use for over a year now and with now end subscription button they keep running me around and won’t cancel my line so for a whole year have been charging me for a sine I I don’t want or use!!! Basically have token over 100$ from me by not letting me cancel a non contract mobile service
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M
The Best Phone Service
Professional, friendly, prompt, and always effective support and a top-grade service in reliability and affordability. Anyone not able to use or not having discovered RedPocket is missing out. This is my overall experience having used them for years. I recently needed help with finding where to renew my plan with an code and to fix an incorrect data balance on the account. The Red Help chat quickly assisted me with where to apply my code in my profile, from a simple text query in the chat; Then I spoke with a live agent CS Leslie who was the best. They quickly corrected the data balance to what was advertised and stated on the account. With their help, the chat support, and ordering my renewal online, I am setup with the best phone service for another year all in under 30 minutes. Truly you are missing out if you have not at least tried RedPocket, especially as of late.
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LV
Julio to the rescue!…
When I tried to activate my service months ago I had some issues that I couldn't resolve. I was about to change my mind and not switch to RP. I was very fortunate to get Julio on the line to help with this issue and everything was resolved within 10 minutes. I had a different problem arise today with VM and again Julio came to the rescue. Is this guy everywhere? Anyway, he fixed my problem in short order. I hope management takes notice of these reviews and recognizes people like Julio who make RP a great company.
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SM
Nobody has been this respectful and…
Nobody has been this respectful and polite with me than RP CS Stephen thank you a lot for your help… you’re the best and I’m enjoying you guys service
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