Review summary

RedAwning Vacation Rentals has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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MH

Michelle Hammer

1 out of 5 stars
Hosts beware

Hosts beware. Do not list with this rental platform. The communication, follow through, and payment processes are horrible! It has been 2 weeks since we hosted a two-day rental and no one has responded to a single email that we have sent and we have had to involve the Better Business Bureau of the polarimo County California local licensing board. Do yourself a favor and read the Better Business Bureau and all reviews that aren't published by Red awning as they are biased. Unless you feel like being constantly managing right awning more than you would have managed your own platform or property. They are simply a high price listing service that expects to get cleaners through turno and maintenance through Thumbtack and will say they are a full service platform but they are no service platform. Please do your homework and believe the things you read

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J

JZ

1 out of 5 stars
Lack of professionalism and knowledge

I had a very disappointing experience with RedAwning, specifically with a representative named Scott. He was not only unhelpful, but he also demonstrated a complete lack of knowledge. Instead of trying to help or offer solutions, he was dismissive throughout the call and ultimately hung up on me before I had even finished speaking. This behavior is completely unacceptable. It has caused me to lose all trust in RedAwning.

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c

customer

1 out of 5 stars
Cancelaron mi estancia de último momento

Cancelaron mi estancia de último momento

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LN

Linda Nagel

5 out of 5 stars
“This townhome was absolutely perfect…

“This townhome was absolutely perfect for UofI graduation in May! The location was 2 blocks from commencement making it ideal for every type of event associated with the university. The accommodations included every detail possible - tastefully decorated.”

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All reviews

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Showing 941 - 950 of 996 reviews
c

Cancelled reservation via bookings.com…

Cancelled reservation via bookings.com & continued to received confirmation emails. Finally had to send a nasty email for anything to get done. Time to get your act together. Super irritating experience to say the least.

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VR

Bed sheets were not clean

Bed sheets were not clean. I had to sleep on top of them

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c

Verification process was cumbersome

Verification process was cumbersome, lengthy and unenjoyable

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c

Complex and confusing reservation & payment system

I booked a room through Booking.com. Bad points are as follows. --Total amount of payment including tax and various fees was not clearly shown when booking. As a result, I had to pay much more amount of money than I expected. --Payment amount and time were not clear in the site. --Can't quite figure out why there are two steps of payment. --Two many emails from both Booking.com and RedAwning.

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c

Booking done on property that is not available

Booking was done on a property that was not available. There was confusing information on alternative accommodations. Customer service was not helpful. Credit card was charged even though unit booked was not available.

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C

Condo Booking - Waikiki Banyan

Thanks for helping me book an additioanal night. Good information and re-confirmation of rates and total price. Thank you

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c

Loved the experience

Loved the experience, wish we could have booked a bigger room.

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DU

Carefree Booking

It was easy and did not cause any confusion or frustration.

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DD

Booking.com was so easy to book a…

Booking.com was so easy to book a vacation and cheaper than Vrbo

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c

Answered our question in a pretty quick…

Answered our question in a pretty quick turn around!

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