Review summary

Rebel Internet is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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Based on reviews, created with AI

See what reviewers are saying

C

Customer

1 out of 5 stars
Impossible to get hold of someone that knows what they're talking about

UK call center yes, but every call reaches 'reception' who have no visibility to your account, nor any technical or customer services capability. They promise to call back, never do. They promise to reply to emails, takes days. Router came misconfigured and locked so even when I connected to it via ethernet I was unable to manually setup the PPPoE settings. Waste of time, avoid. EDIT: I have shared my details with you, feel free to call and I'd gladly give my direct feedback as I've been trying to do for the last few days.

W

Will

4 out of 5 stars
Connection mostly good and staff helpful

Line did go down for a few days and they did everything they could to help asap, Kevin was very helpful and we got credit back for the next month due to the inconvenience.

H

Harry

5 out of 5 stars
Patient and effective

Rebel persevered through a long, arduous process getting Openreach to install FTTP. Openreach would not allow me to initiate contact to arrange an appointment which is mind-numbingly short-sighted and unhelpful being a teacher that cannot take calls during the day. I can't imagine the mess I would be in with the undeserving, greedy broadband companies like Virgin Media, EE, Vodafone, BT, and their labyrinthian, unfair contract terms and predatory 'customer service'.

D

Dev

5 out of 5 stars
Superior Customer service

Great product with no issues . The only broadband service that offers a monthly rolling contract. Call answers quickly, unlike the big boys . Excellent Customer service . I highly recommend them

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All reviews

453 total • Write a review

Showing 431 - 440 of 449 reviews
G
5 out of 5 stars

Wow! Best internet provider on the market!

Wow! Rebel Fibre has set the bar for the other internet providers to aim for. I have struggled with various suppliers in the past with poor service and coverage in my home. With the equipment from Rebel Fibre I finally have full wifi over three floors and the garden. Again, I say wow!

Date of experience: September 5, 2022

P
5 out of 5 stars

Switched to Rebel from BT

I switched to Rebel from BT after a few issues with my full fibre line dropping out (I work from home, so not good). That's been fine with Rebel, but I'm leaving a review because of the Wi-Fi. The signal literally follows me around the house with whatever device I'm using, full signal everywhere. They also give you an app where you can control your Wi-Fi easily. It's a small thing, but I actually now have a guest network in my home lol. When I have friends over, I just tell them the separate password that I set and they connect to their own section of my Wi-Fi.

Date of experience: August 4, 2022

AG
5 out of 5 stars

Fastest connection speeds we’ve ever…

Fastest connection speeds we’ve ever had, and at a very reasonable price. Definitely recommend

Date of experience: March 26, 2022

JH
5 out of 5 stars

Super impressed with them so far

Super impressed with them so far. A breath of fresh air!

Date of experience: March 18, 2022

MF
5 out of 5 stars

Finally, the service and speed I should have been getting!

Having had Vodafone for the past few years, we’ve upgraded speed, had countless engineers round and made continual customer service calls, with no improvement to speed, connectivity or reliability whatsoever. Then I was introduced to Rebel! Whilst my area and house is by no means an easy connection, the team have been ‘on it’, pushing BT/ openreach at every point to help make the switch over happen, ensuring customer communications are maintained constantly. Now connected, the difference is night and day, with insane speed and realisability in comparison. Client VC calls can now take place with confidence phew. I wouldn’t hesitate to recommend the team and service!

Date of experience: March 15, 2022

PH
5 out of 5 stars

Can't recommend enough. 10x better than TalkTalk

Can't recommend enough. We used to have phone and broadband from TalkTalk but the service was terrible. We dropped the phone since we never used it and now have Rebel 330 with 3 extenders. Super fast and we now have wifi throughout our house. Highly recommend

Date of experience: March 14, 2022

BF
5 out of 5 stars

Super Fasssst

Very impressed with Rebel. Speed is 10 times faster than Virgin. The switchover was easy. Very good service. Would highly recommend.

Date of experience: March 14, 2022

HY
5 out of 5 stars

Getting over 100MB all the time. Amazing!

Was recommended by my brother in law. Had to change appointment a couple of times but all good once we were home. Now getting over 100MB all the time. Amazing! :)

Date of experience: March 14, 2022

RS
5 out of 5 stars

Just switched from Virgin and highly…

Just switched from Virgin and highly recommend. I was fed up with my bill always going up so decided to try Rebel. Now I have faster speeds and a lower monthly bill. Highly recommend for any Virgin customers!

Date of experience: March 13, 2022

SM
5 out of 5 stars

This is a game changer!

This is a game changer!! Had the worst internet with Vodafone and now it’s perfect with Rebel. No more dropped Zooms. Very happy we switched!! Highly recommend

Date of experience: March 11, 2022

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