Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
No description available yet.
Website
rebelenergy.com1,000 total • Write a review
Rebel energy have been very very helpful, I found myself in a sticky situation financially and are struggling to keep up with my bills, they reached out and found a great solution for me, which is my mind greatly. They are very much appreciated. Specifically, Diane F thank you!
I had quite a lot of questions about my billing, and Danwill helped me get through all of them quickly and easily, while staying friendly and helpful. This is my second time using Rebel's customer service helpline, and both times it's been a much better experience than I've had with previous suppliers.
Thank you, Graham, for your prompt and clear response to my request. I really appreciate your professional and friendly approach. It's always a pleasure to deal with such excellent service!
Shaziah: The Saviour of the Day I want to express my heartfelt appreciation for Shaziah’s prompt intervention in resolving the mismatched address issue. Thank you for handling it with such efficiency and effectiveness. Keep up the amazing work—you truly excel at what you do!
Absolutely fantastic service provided and I’m genuinely impressed by the effort and time that my queries have been dealt with. Thank you so very much for your hard work and support 😊 I hope you have a wonderful Christmas because you deserve it 🎅🎅🎅
Not good customer service. Tried to find the company online to change to another company but does come up.
