Rebel Energy receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I don’t know why there is no option for zero star . Worst service ever, after moving to other provider rebel still taking money. They took more than 6 month to set up my online account but i am still not able to login that account. If you try to contact them automated line says contact British gas , if you call British gas they says we don’t have access. What should i do because i paid more then £900 for 4 month and we are only 3 living
have been billed for the same period by both Rebel Energy and British Gas, and it has left me with a £246 bill from Rebel and British Gas now demanding £175 for that same timeframe. I paid Rebel Energy on 22 April and 19 May 2025, both times £123 — yet British Gas claims they were supplying my electricity starting 5 April. I've called and emailed numerous times to try and get clarity on billing periods, to cross-check what I actually owe — but still no clear response. On top of that, I can’t even log into my Rebel Energy account anymore to verify anything for myself. The lack of communication between Rebel Energy and British Gas is appalling. It is completely unacceptable how customers have been left in the dark and expected to chase down answers themselves, while being charged hundreds of pounds without proper explanation. All I’ve asked for is a clear breakdown of the billing periods and for Rebel to communicate directly with British Gas to confirm the payments I’ve already made. Do not bother replying with the usual “If you'd like to resolve this, please contact us” — I ALREADY HAVE. Repeatedly. Still no help. Sort this out. This is NOT how you treat customers.
Very quick resolution of the problem i had thank you Ezlin
Quick reply , solved the issue effectively,polite
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Easy to contact and quick reply
Date of experience: May 2, 2025
Lauren was fantastic. Prompt, efficient and a pleasure to deal with. Excellent customer service!
Date of experience: May 1, 2025
I made an enquiry of Rebel Energy and was pleased to receive a quick, helpful response.
Date of experience: April 17, 2025
I decided not to accept their offer to join because I was staying with Tomato Energy I got a message from British Gas saying I had been passed on to them by Rebel Energy as if I'd been with rhem
Date of experience: April 11, 2025
RebelEnergy have taken money from my account without ever supplying me any energy , how is this legal?
Date of experience: April 9, 2025
asked for smart meter 55 times now keep getting told i will recieve phone call for appointment this has now been 4 years and i am still waiting Avoid rebel at all costs also been told for 3 years that the app will update soon to allow set up of direct debit still no joy with this either this company are not to be trusted whatsoever
Date of experience: April 7, 2025
Natasha P delt with my issue diligently.
Date of experience: April 7, 2025
