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Review summary
Ratchet Clothing is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
I ordered a create your own tracksuit and its absolutely amazing. It's one of the most comfortable tracksuits I own. I always order a size larger in tracksuits as I like to be able to move and this has so much room and the leg length is perfect. It's also fantastic to mix and match with other things to make the most out of it :) I let them have full creative power and gave a loose theme they absolutely smashed it. I've had so many compliments about it. Thank you to the ratchet team
Bought 2 hoodies half price and I'm glad I didn't pay full, they're so thin. Designs are nice but not worth full price. Also the postal bag came completely ripped which I realise is the fault of DPD but the items weren't in any other packaging for protection so if it rained, they would've been soaked.
Wish I could leave more than 5⭐️
Items arrived super quick! Considering they’re custom made I was very surprised!
Amazing quality and amazing prices.
Items are true to size and even have a label that says ‘Size Beautiful’ which was so lovely 🥺 As a plus-size woman, it’s so nice to find clothing that is size inclusive, beautiful quality and all round just amazing. Will be ordering again very soon! 🖤
The quality is not great for the price point, even at a half price discount (£20 paid) The design is faded, dull and feels incredibly cheap. The hoodie itself is Temu premium quality. You're better off being a Shein hoodie, buying a decal on eBay and iron that on yourself.
Apparently the customer service is moody and stroppy so why would I complain? Absolutely F that. The company knows by now there is a quality issue with their products and to keep on selling anyway is pretty predatory. Urgh. Don't do it.
Shein, eBay and an iron will give you a similar result.
AND
Support small business? Yeah maybe if they weren't pulling the same bullshit as the big companies I absolutely would.
Had a bit of a wobbly first order
But ordered quite a few times since then and the clothes are such good quality I love them waiting for payday to order some more 😀
I rang before making my order as I believed my request for a custom order would be too confusing for a form. Spoke to Dhillan who was more than happy to go through everything with me. Dhillan was polite, patient with my explanation and made me feel confident in my purchase. When the hoodie arrived it was PERFECT. Exactly what I’d described and the quality is lovely. The hoodie is thick and has a soft warm inside. My daughter loves it. I cannot thank you enough. Will definitely be buying more from Ratchet.
Honestly such an amazing company! I followed for a while before buying from them and I can't stop. I have some more t-shirts lined up and Birthday/Christmas presents lined up too. Colours are stunning, customer service is brilliant and Dhillan is hilarious and just an all round amazing person. All clothes are size inclusive too and perfect for those people who are a little weird and wonderful! And his Mental Health ethos is perfect. Definitely buy from them if you haven't!
Ordered a hoodie, came faulty, returned it but never got given a refund and lack of communication
I ordered a hoodie it came faulty and I wanted to return it, they said just to wash it, the item was still faulty so I returned it and paid for tracking so I knew it would get there, got no confirmation from the company themselves that they got it and never got issued a refund this was a few weeks ago now, I don’t care I really liked the idea of the company but unfortunately won’t be buying from them again
After some traumatic times Rachet clothing just resonates.
I feel heard but also i feel like its opening up to other to speak out, its empowering to bring a voice to something thats been kept hidden for so long such as mental health.
The hoodie i bought is perfect its definitely generous sizing as well.
Thank you for your hard work in making these it does not go unnoticed 💗🙏
I love this company. Dhillan is hilarious and his products are so comfortable and great quality. I've bought a tracksuit and 2 tees and they're my favourite things to wear. My neighbours will definitely start judging me soon cause I wear them nearly every day haha.
I emailed Dhillan for advice on sizing before ordering and he was spot on!
T-Shirts are amazing, colourful, comfortable and socially conscious.
I asked for my preferred colouring of the dyes and my request was no problem at all.
This company is amazing and deserves much recognition.
Thank you Team Ratchet!
Bought a dear parent behind me T-shirt which I absolutely LOVE!
Made my absolute day when I saw the size label that said size beautiful.
Everyone has said they think the T-shirt is brilliant
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