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Review summary
Ratchet Clothing is exceptionally well-rated by customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
I ordered a create your own tracksuit and its absolutely amazing. It's one of the most comfortable tracksuits I own. I always order a size larger in tracksuits as I like to be able to move and this has so much room and the leg length is perfect. It's also fantastic to mix and match with other things to make the most out of it :) I let them have full creative power and gave a loose theme they absolutely smashed it. I've had so many compliments about it. Thank you to the ratchet team
Bought 2 hoodies half price and I'm glad I didn't pay full, they're so thin. Designs are nice but not worth full price. Also the postal bag came completely ripped which I realise is the fault of DPD but the items weren't in any other packaging for protection so if it rained, they would've been soaked.
Wish I could leave more than 5⭐️
Items arrived super quick! Considering they’re custom made I was very surprised!
Amazing quality and amazing prices.
Items are true to size and even have a label that says ‘Size Beautiful’ which was so lovely 🥺 As a plus-size woman, it’s so nice to find clothing that is size inclusive, beautiful quality and all round just amazing. Will be ordering again very soon! 🖤
The quality is not great for the price point, even at a half price discount (£20 paid) The design is faded, dull and feels incredibly cheap. The hoodie itself is Temu premium quality. You're better off being a Shein hoodie, buying a decal on eBay and iron that on yourself.
Apparently the customer service is moody and stroppy so why would I complain? Absolutely F that. The company knows by now there is a quality issue with their products and to keep on selling anyway is pretty predatory. Urgh. Don't do it.
Shein, eBay and an iron will give you a similar result.
AND
Support small business? Yeah maybe if they weren't pulling the same bullshit as the big companies I absolutely would.
I bought myself a hoody from Ratchet clothing and absolutely love it!! Initially I recieved the wrong hoody but it was very quickly sorted after emailing and letting them know I returned the hoody and then recieved my hoody in the post. Amazing quality and the print is INSANE 🙌❤️
Have a couple items and they are really good quality and wash really well, the team are amazing and respond quickly and gets posted relatively quick too even when I’ve ordered a custom
The sizes are perfect, love the fact we have the choice of requesting a custom, their designs and even sending in our old clothes and getting it recycled into a new design plus the fact you can buy a tie dye kit as well is brilliant as well. The staff are brilliant, funny and cool as well. Would 100% recommend the company to everyone.
Over three separate orders I've received a dear person sweatshirt, broken crayons sweatshirt and dear person teeshirt.
Each order arrived well packaged and in a timely fashion. Updates on expected delivery date.
Fit is generous, material was so soft and that was before washing! They wash really well- no shrinking or colour running.
Best part though... the "Dear person " sweatshirt has resulting in lots of tears and hugs from strangers, work colleagues and friends. The message has saved one life that I am aware of.
Be kind, you don't know what other people are battling x
I could say the usual of reasonably priced..fast delivery etc. But honestly the main reason I love buying from this brand is the inclusion it gives to many people. I'm a bigger woman and there clothes are just so comfy they aren't tight and they actually look flattering. The real star of the show is the 2 for £12 rucksacks though grab yourself some of them! Its just a lovely group to be apart of.
I asked Dhillan at Ratchet to design me and my daughter a unique tshirt for a week worth of gigs for Everything Everything and they just brilliant. We even ended up being asked for photos by famous people who happened to be at some of the gigs which was WILD!! definitely recommend Ratchet for design your own. Not the cheapest, but you get what you pay for.. the dogs b*llocks!
Every item I've had from here has been lovely quality, and honestly were we not planning a wedding I'd spend so much money on this website 😂 Dhillan's brand is unique, colourful and bright and a genuine small business built up from the ground. When my order didn't arrive, I checked in with him about it and he investigated the tracking, turns out Royal Mail returned it to sender after apparently trying to deliver it (all fault on my side, not Ratchet's) and then they lost my parcel (my trust pilot review for royal mail will look totally different to this one...). When we discovered this, Dhillan without hesitation offered to resend my order without any concern for compensation on his end. Dhillan, THANK YOU! I was 19 when I got my first Ratchet tshirt and I'll be 91 and still wearing them. Big love to this brand ✌️
I happened to stumble across this company at the back end of 2023. I loved the ethos of the company, all stemming from the owner/CEO of the company (and his amazing team of course). I have had hoodies, jumpers, back packs and joggers... Amazing quality. They are now my favourite pieces to wear.
Having met some of the team as well, they are as lovely in person as they are on Social Media.
Can't wait to purchase more products and order my customs.
I’ve been ordering ratchet for over a year now, I’ve always had a great experience with ratchet. The clothes are so good! Good quality and for handmade sent out so quickly. Even when they’ve been rammed they’ve tried to sort my orders out asap and communicated on their page the wait times when it’s been high. I got the pleasure of meeting the team at the ratchet unhinged sale and honestly they are nothing short of lovely, caring and genuine people. I couldn’t recommend them enough and thank you for being you and supporting the right messages, you make people feel heard!
Really do not know what to say about this company.
I first came across them on instagram and I absolutely fell inlove with what they stood for and how amazing their stuff looked. (Note to self, pictures can be deceiving and I do not believe they care about their customers whatsoever)
I ordered a tshirt and two hoodies. I paid postage for each item (never had to do that before but wasn't complaining). The items came and I can only describe the quality as cheap. The tshirt was so see through when slightly stretched and the hoodies felt like something you'd get from a fast fashion company. Not only that but they all had issues. They were frayed and also had loose cotton showed in pictures.
I swiftly go intouch on instagram and sent pictures over and was asked was it frayed or loose cotton (it doesn't even matter what it was, it's the fact that they clearly wasn't quality checked before being sent and a manufacturer error on their behalf).
After speaking back and forth on instagram I was then asked to email as soon as I questioned about my refund. I was asked were they tracked and I said yes. Upon checking tracking info it shows they have had my items from the 6th. And still no refund in sight.
From what I've gathered, they only care about the money. No apology, no refund. Nothing.
I wasn't going to leave a review at first but they can update their instagram stories. But cannot simply refund a customer for their own wrong doing.
I've ordered from many small independent company's in the past and never have I ever had this happen.
Should not be this hard to recieve a refund
Update -
Apparently my parcel ended up in the gym area above the warehouse. I have received my refund, although postage was not refunded which considering items were faulty I do believe it should have been. But I am glad to have my refund, I will comment and say that for expressing my feelings regarding ratchetclothing I was called rude and also a video was made regarding this reviews on their instagram.
Although I do like the meaning of their products, I don't think I'd ever order from them again. I dont think it's professional whatsoever either to call a customer rude when they cater to people who probably struggle with mental health.
I've also noticed an influx of really fake reviews after this review and the instagram was posted. Whereas, the bad reviews seem to paint more of a truthful picture.
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