Ratchet Clothing
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Awful experience
Really do not know what to say about this company. I first came across them on instagram and I absolutely fell inlove with what they stood for and how amazing their stuff looked. (Note to self, pictures can be deceiving and I do not believe they care about their customers whatsoever) I ordered a tshirt and two hoodies. I paid postage for each item (never had to do that before but wasn't complaining). The items came and I can only describe the quality as cheap. The tshirt was so see through when slightly stretched and the hoodies felt like something you'd get from a fast fashion company. Not only that but they all had issues. They were frayed and also had loose cotton showed in pictures. I swiftly go intouch on instagram and sent pictures over and was asked was it frayed or loose cotton (it doesn't even matter what it was, it's the fact that they clearly wasn't quality checked before being sent and a manufacturer error on their behalf). After speaking back and forth on instagram I was then asked to email as soon as I questioned about my refund. I was asked were they tracked and I said yes. Upon checking tracking info it shows they have had my items from the 6th. And still no refund in sight. From what I've gathered, they only care about the money. No apology, no refund. Nothing. I wasn't going to leave a review at first but they can update their instagram stories. But cannot simply refund a customer for their own wrong doing. I've ordered from many small independent company's in the past and never have I ever had this happen. Should not be this hard to recieve a refund Update - Apparently my parcel ended up in the gym area above the warehouse. I have received my refund, although postage was not refunded which considering items were faulty I do believe it should have been. But I am glad to have my refund, I will comment and say that for expressing my feelings regarding ratchetclothing I was called rude and also a video was made regarding this reviews on their instagram. Although I do like the meaning of their products, I don't think I'd ever order from them again. I dont think it's professional whatsoever either to call a customer rude when they cater to people who probably struggle with mental health. I've also noticed an influx of really fake reviews after this review and the instagram was posted. Whereas, the bad reviews seem to paint more of a truthful picture.