Simon was great!
Simon was great, very professional and personable. A credit to the service.
4.6
Excellent
1,000 reviews
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Review summary
RAC Mobile Mechanics is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Richard
Richard - ID 5009 turned up to within a few seconds of the expected time given by the app. He got straight to work and identified the problem. Very professional and informative. He did not carry the battery i needed, but he got the vehicle started so i could drive to local garage.
Great swift service
Great, professional service from George ID: 2376. Very knowledgeable and courteous
Excellent customer service
Excellent customer service
Company details
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Website
rac.co.uk
All reviews
1,000 total β’ Write a review
Showing 881 - 890 of 996 reviews
Ev
Excellent service
Craig arrived promptly, he got the car etarted so i could take it to a local garage for axnew starter motor. He was very polite and professional. Thank you Craig.
Date of experience: July 10, 2025
GM
Arrived in less than 30 minutes
Arrived in less than 30 minutes. Very professional and And kind as my partner suffers with her health.
Date of experience: July 10, 2025
JB
Great service
Inush 1724 was very helpful and polite and he identified the problem quickly
Date of experience: July 10, 2025
db
Brandon ID1293.
Brandon ID1293. Is a credit to the RAC for outstanding customer care and service
Date of experience: July 10, 2025
Fo
Not a customer I'm a mobile mechanicβ¦
Not a customer I'm a mobile mechanic done allot of jobs recently where the rac has misdiagnosed a car very common, as most of my customers have to get towed back home or whatever. Had a clutch he misdiagnosed as the slave cylinder and it wasn't, did some brakes other week and the brakes were locking on beforehand well rac said front calipers so I replaced them for customer and it still did same I recommended the abs, the brakes locked on even worse after I did the front brakes new pads/disc as well. Well he comes out and rings me up says pads are too thick I told him the pads were from my suppliers which always gets right parts for the vehicle as it's through part numbers but no he was adiment, so I asked what to do he recommended I buy a different brand of pads so I told him they will just be same thickness them I also said maybe the abs is causing all of this as it's locked on there was no pressure in the brake system, when I bled it before replacing any parts. To he replies " a load of rubbish" I laughed and luckily customer took phone off him pitty I weren't there nearly went back out but why should I for a stupid rac man who supposedly is l3 qualified lol. these rac men just tow your car or look under bonnet and go off of knowledge they have and just say oh you need this, I wouldn't trust them to diagnose my car unless there's proof through a diag tool I'm constantly correcting customers on what's wrong and they listen to the rac over me and I'm L2 qualified so I don't even argue with them no more, I just won't take on work what the rac/AA misdiagnose without basic checks trust me they couldn't diagnose a bad crank sensor half of em, some are great lads just guess half of time. Funny thing is I applied to work for rac and got an email saying I lack basic knowledge as I'm L2 qualified. Had allot of customers ask why I don't work for them, rather be self employed as well as misdiagnosis just in general rude half of them, heard stories where you can't even say different they're always correct. Good for recovery and simple work, wouldn't use for mobile work. Charge as much as a garage for easy jobs and recommend nearly every job is done in a garage which isn't case they probably won't change an injector nor will they take on a snapped bolt. My uncle worked for rac and he knows everything but did say usually they just guess what's wrong and take it to where customer wants it not really what you need to hear.
Date of experience: July 10, 2025
SE
Used the Breakdown App and Craig fromβ¦
Used the Breakdown App and Craig from RAC attended my vehicle within 35 minutes. I had a blow out on drivers side wheel. Craig put spare wheel on the vehicle. He informed me the vehicles tracking was the culprit and advised me to purchase two new front tyres and have tracking done. It was a hot day and I was surprised at the speed and efficiency from RAC. I was kept updated with information. Craig is a friendly and professional man. Thank you Craig. Vehicle booked in for two new tyres and tracking to be done.
Date of experience: July 10, 2025
SM
Excellent service from Damien
Excellent service from Damien, very professional and friendly. Took me to the nearest garage for repair and drove me back home.
Date of experience: July 10, 2025
SH
Great service
Great service, friendly helpful staff at the call centre and then the information I received via text was accurate. The patrolman was polite, friendly and extremely helpful, in the recovery of my car to home.
Date of experience: July 10, 2025
MH
Robert RAC ID 4519
Robert RAC ID 4519, saved our day when our automatic car lost battery power and transmission. He was extremely knowledgeable and helpful getting us going within minutes. He also followed us home to ensure our safety. Thank you Bob!
Date of experience: July 10, 2025
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