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    HomeFood & BeveragesPure Pet Food Reviews

    Pure Pet Food

    4.562 out of 5 stars
    4.562 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.562 out of 5 stars
    Excellent
    5 out of 5 stars
    833
    4 out of 5 stars
    54
    3 out of 5 stars
    26
    2 out of 5 stars
    16
    1 out of 5 stars
    71
    1,000 reviews in total

    Review summary

    Pure Pet Food is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Fussy dog

    Our dog was a fussy eater but absolutely loves her Pure Pet Food. The website is excellent and is very easy to amend ord...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Excellent customer service

    Excellent customer service, second to none.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Lucy simply loves her food now

    Lucy simply loves her food now. The variety of it is ideal for dogs that easily get bored of their food. We change them ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Good product

    Good product and they are attentive to the customers requirements - both human and pet.

    0
    0
    🔥 High engagement

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    Filter by rating:
    Amanda Jenkins
    1 reviews
    6 months ago
    5 out of 5 stars

    It all comes down to an empty bowl!

    It all comes down to an empty bowl! No more putting covers on the bowl to see if she eats her breakfast later, or taking it out with us if we're going out for the day, as Molly eats it all! I think she also enjoys the variety of flavours, so she never gets bored of it. It's lovely to see her really tucking in and enjoying it. Another big plus is the convenience, not having open tins of meat in the kitchen. Also, it's so easy taking the food on holiday, just seal the bag, pack her bowls and go.

    Helpful?
    Rachel
    1 reviews
    6 months ago
    1 out of 5 stars

    Dissapointing

    Tried my dog on this for 3 days. She didn't eat much of it, even with encouragement and trying the "fussy dog" tips included with the food (tried 3 different flavours with her and she didn't like it). The small amount she managed to eat led to vomiting the next morning on all occasions. There's no option for a refund if your dog doesn't get on with the food. I wouldn't recommend it and don't want to put anyone else's dog through that so won't be donating it.

    Helpful?
    Peter
    1 reviews
    6 months ago
    5 out of 5 stars

    Fast response to questions

    Fast response to questions. I can't stand companies that take 24/48 hrs to respond. Also chat bots are useless. You can beat the human touch.

    Helpful?
    elaine curry
    1 reviews
    6 months ago
    5 out of 5 stars

    My dog loves this food and never has…

    My dog loves this food and never has any problems with loose stools or nasty wind like with previous food. It's really easy to store and use. Can't fault it.

    Helpful?
    Helen Laidlaw
    1 reviews
    6 months ago
    5 out of 5 stars

    Excellent consistency in all from the…

    Excellent consistency in all from the product to the customer service

    Helpful?
    Peter
    1 reviews
    6 months ago
    4 out of 5 stars

    Zac is loving his meals now he is on…

    Zac is loving his meals now he is on Pure and eats every meal

    Helpful?
    Cheryl Downs
    1 reviews
    6 months ago
    5 out of 5 stars

    Customer service has been brilliant

    Customer service has been brilliant, especially when Bella stopped eating for a little while. Bella is now loving every meal, her weight, coat and stools are the best they've ever been! And that's thanks to pure!

    Helpful?

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    Read the analysis
    Judi Clark
    1 reviews
    6 months ago
    4 out of 5 stars

    I was impressed,I had bought Heidi this…

    I was impressed,I had bought Heidi this food before ,then she needed a change,,now she’s enjoying it again

    Helpful?
    Adarsh & Bhumi Katechia
    1 reviews
    6 months ago
    5 out of 5 stars

    Pure Pet Food has transformed my dog's…

    Pure Pet Food has transformed my dog's health. I used to feed my dog Purina, then all of a sudden she started to be sick after meals every now and then. Spoke to a few friends and was recommended Pure. I haven't looked back since. Her coat is super shiny and she's full of energy. In general she's a happier dog. On top of that the companies customer service is excellent. I've forgotten to top up orders from time to time and been worried I'd run out. They've sent out food quickly with no hassle. Thoroughly recommend.

    Helpful?
    customer
    1 reviews
    6 months ago
    5 out of 5 stars

    Thankyou

    Had a slight issue, customer team were great in helping me out. Really appreciate their help and response. Thank you.

    Helpful?
    Steven Bowers
    1 reviews
    6 months ago
    5 out of 5 stars

    PURE PLEASURE! Easy to prepare...Benji absolutely…

    Easy to prepare...Benji absolutely loves it!

    Helpful?
    MrsJackson
    1 reviews
    6 months ago
    1 out of 5 stars

    Very misleading communication with…

    Very misleading communication with customer service. I told them I had a large breed American bulldog puppy and asked if the food was suitable for him. I was told yes it was suitable yet the food I give him is the same as I give my 10 year old staffy …. Again I was misled into thinking the food was a specific senior food. Why do they ask your dogs age and breed if it’s ignored when it comes to the food plans? My dogs stools improved but he was losing weight and my vet advised me the food is only for adult dogs not for puppies especially large breed ones. I emailed and asked again if the food was suitable as my own vet has advised me otherwise and despite increasing the food by a third my dogs ribs are still showing I now have 56 days of food at a cost of over a hundred pounds which is unsuitable for my puppy. My last email response was to confirm I may keep the food until 2028 when it’s sell by date runs out and give it to my then adult dog!. They have refused to answer and admit that the food is NOT suitable for large breed puppies. Very misleading and don’t want to know if you have a complaint. Once they have your money that’s it job done. I don’t recommend this company at all.

    Helpful?
    bec6110
    1 reviews
    6 months ago
    3 out of 5 stars

    Good product just not for my dog

    I can not complain about this product, but I cancelled as my dog is unfortunately not keen on it and pushes the bowl around instead of eating it. My only niggle is you have to call to cancel your subscription instead of being able via your account.

    Helpful?
    N Collins customer
    1 reviews
    6 months ago
    5 out of 5 stars

    Pure is great

    Jeffrey and Lytton are loving their pure pet food experience. With the warmer weather we add more water which they enjoy. It makes adding vet prescribed flea tick and worm tablets so easy too just crush into powder and add to some pure mix and they eat it without issue.

    Helpful?
    Jonny Debenham
    1 reviews
    6 months ago
    5 out of 5 stars

    Fantastic dog food

    Fantastic dog food - very helpful staff and passionate about pet health highly recommended

    Helpful?
    Tabatha Power
    1 reviews
    6 months ago
    5 out of 5 stars

    Great food

    The ordering is easy and reliable, the delivery is always quick and the delivery people are friendly and helpful and the food is good. It helps my dogs with their allergies and digestive problems. Since using this food my dogs have not had any flare ups. One of my dogs does not like the food that much but still eats it as there is plenty of choice and variety.

    Helpful?
    Zoe
    1 reviews
    6 months ago
    5 out of 5 stars

    Freddie absolutely loves his pure pet…

    Freddie absolutely loves his pure pet food- he’s always waiting for meal times! He was super fussy before and would leave his food. I used to worry if he was getting enough nutrients.

    Helpful?
    Susan Goodchild
    1 reviews
    6 months ago
    5 out of 5 stars

    Great food for my fussy dog

    Tilly is enjoying her food which is great as she is a fussy eater.. Easy to prepare even though she enjoys it being made into balls

    Helpful?
    Cliff W
    1 reviews
    6 months ago
    5 out of 5 stars

    Very helpful and knowledgeable customer…

    Very helpful and knowledgeable customer service team. Great products

    Helpful?
    Robert Worley
    1 reviews
    6 months ago
    5 out of 5 stars

    Skye and Rosie

    Skye and Rosie love this food. Not had any upset stomach since. Would definetly recommend this

    Helpful?
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    Category

    Food & Beverages