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    HomeFood & BeveragesPure Pet Food Reviews

    Pure Pet Food

    4.562 out of 5 stars
    4.562 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.562 out of 5 stars
    Excellent
    5 out of 5 stars
    833
    4 out of 5 stars
    54
    3 out of 5 stars
    26
    2 out of 5 stars
    16
    1 out of 5 stars
    71
    1,000 reviews in total

    Review summary

    Pure Pet Food is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Fussy dog

    Our dog was a fussy eater but absolutely loves her Pure Pet Food. The website is excellent and is very easy to amend ord...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Excellent customer service

    Excellent customer service, second to none.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Lucy simply loves her food now

    Lucy simply loves her food now. The variety of it is ideal for dogs that easily get bored of their food. We change them ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Good product

    Good product and they are attentive to the customers requirements - both human and pet.

    0
    0
    🔥 High engagement

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    Filter by rating:
    Karin
    1 reviews
    6 months ago
    5 out of 5 stars

    Great dog food, great company.

    My dog loves the Pure food. The food is easy to prepare and very handy to take when travelling. I like the way the ordering is very flexible and the fact that it has always been easy to contact the company to chat about any changes.

    Helpful?
    Peter Meadows
    1 reviews
    6 months ago
    5 out of 5 stars

    Excellent customer service.

    Always find the staff at Pure to be very helpful and and pleasant and always able to answer any queries put to them. Really cannot ask for any more.

    Helpful?
    Sarah Otoole
    1 reviews
    6 months ago
    5 out of 5 stars

    My dog loves the food

    My dog loves the food, it's easy to change delivery and recipes.

    Helpful?
    David Houghton
    1 reviews
    6 months ago
    5 out of 5 stars

    Scooby loves the food easy to change…

    Scooby loves the food easy to change what he has

    Helpful?
    Claire Leyman
    1 reviews
    6 months ago
    5 out of 5 stars

    Happy boy at eating times

    My boy loves his brekkie & dinner time!

    Helpful?
    S Triggs
    1 reviews
    6 months ago
    1 out of 5 stars

    Can't cancel easily

    Ordered food to try and thought I'd cancelled the service as our dog really didn't like the food. It was too sticky and with less water too dry. She just wouldn't eat it. I didn't get a notification about the delivery until I had an email saying delivery was due the next day. They said I couldn't cancel the order when I called them and I couldn't return the food for a refund despite the food being dry. Would not recommend this brand.

    Helpful?
    Eileen Bellamy
    1 reviews
    6 months ago
    4 out of 5 stars

    GOOD quality food but a little…

    GOOD quality food but a little expensive for me Thank you

    Helpful?

    TrustPilot Scam Exposed

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    Read the analysis
    Katie Clayton
    1 reviews
    6 months ago
    5 out of 5 stars

    Amazing Customer Service from Jess

    We have had Millie on Pure Pet Food since January 2024 when we bumped into them at a Market in Salford. Millie has no teeth so eating their food has been amazing for her. Recently Millie has been diagnosed with Cushing's and the team at Pure Pet Food have been amazing - Jess who we dealt with today went above and beyond. I am not one for leaving reviews usually but I had to after the wonderful experience. Thank you Jess for caring and being so kind today, me & Millie are forever grateful x

    Helpful?
    Harriet Roddy
    1 reviews
    6 months ago
    5 out of 5 stars

    Pure has completely changed my teddy's…

    Pure has completely changed my teddy's tummy. He's a miniature poodle & has colitis and since starting pure his tummy has been incredible. I highly recommend anyone to try pure especially if you have a dog with a sensitive tummy. I did have an issue with one order & got send a large bag of the wrong food so I contacted pure & they sorted it immediately & were incredibly helpful. Really impressed with their customer service. Teddy is on the sensitive range & I urge anyone to give it a go! It's a little more expensive than other food but it's worth it as it has so many great benefits for your dog! Thanks pure 😊

    Helpful?
    Mark r.
    1 reviews
    6 months ago
    5 out of 5 stars

    Ralph our frenchie loves the food,it's…

    Ralph our frenchie loves the food,it's easy to prepare easy to store and no more bloating and wind,so what's not to like.

    Helpful?
    Josie Atherton
    1 reviews
    6 months ago
    5 out of 5 stars

    Oscar loves this food and his coat has…

    Oscar loves this food and his coat has improved so much

    Helpful?
    Mr Michael Curran
    1 reviews
    6 months ago
    5 out of 5 stars

    In short he loves his food now with…

    In short he loves his food now with Pure Chicken. His weight has slowly improved and lost a few pounds without feeling starved. We started giving him doggy vitamins at the same time as he is 12 years old and the combination has given him a new lease on life scampering around like a puppy. So all good.

    Helpful?
    Beachnic
    1 reviews
    6 months ago
    5 out of 5 stars

    Lionel has really flourished on Pure…

    Lionel has really flourished on Pure Food so pleased to try new flavours thank you

    Helpful?
    Lynda
    1 reviews
    6 months ago
    5 out of 5 stars

    Monty loves your food

    Monty loves your food, he chases his bowl across the kitchen floor to get the last morsel out. He’s fitter and healthier since starting on pure and has more energy

    Helpful?
    Mrs Agus
    1 reviews
    6 months ago
    5 out of 5 stars

    The best dog food is Pure …

    Pure has saved my dogs life as she had colitis before having this food her poo is now totally normal and what's more from being a fussy eater she looks forward to Pure .My life is so much easier too as I don't have to worry about how different food used to make her ill so I can take her everywhere without the worry of runny poo.Thankyou Pure you are geniuses .

    Helpful?
    Nicholas
    1 reviews
    6 months ago
    5 out of 5 stars

    Delivery was on time and turned up to…

    Delivery was on time and turned up to the minute when I was told it would

    Helpful?
    Summer Weatherhead
    1 reviews
    6 months ago
    4 out of 5 stars

    Our dog absolutely loves pure food

    Our dog absolutely loves pure food, and has helped slow her eating down. Pure is great quality, easy to prepare and reasonably priced. You are given clear instructions for preparation and updated regularly on any changes to the amount of food to give.

    Helpful?
    Mr Roy Stables
    1 reviews
    6 months ago
    5 out of 5 stars

    Honey

    Honey has always been a fussy eater, and also has digestive issues, upset tummy etc. But since eating Pure those problems seem to have gone, although she has lost a bit of weight she seems better for it and for a 10 1/2 year old she has bags of energy.

    Helpful?
    Kerry Dooley
    1 reviews
    6 months ago
    5 out of 5 stars

    Poppy loves the food

    Poppy loves the food, waits eagerly every meal time, keeps her full and it’s all amazing ingredients

    Helpful?
    Yoana Bobeva
    1 reviews
    6 months ago
    5 out of 5 stars

    My dog loves it.

    My dog loves it. I have been struggling to find a grain free and chicken free dog food, but luckily Pure is flexible with this. We have been using Pure for over 6 months. We ordered the Lamb or Salmon food and the dogs love it. It takes a bit time to get used to the smell as once I add the water the smell hits me, but now I know to keep my breath when I feed him :). I love that it is also nutritional and it has fruit and vegetables as my dog won't eat anything containing vitamins if not Pure.

    Helpful?
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    Category

    Food & Beverages