Pure Electric UK
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Qty 4 Scooters have Now Failed.!!
Scooter Number 4 (after first 3 were already exchanged by Curry's) has now gone wrong for the 2nd time. Pure had it back once and allegedly repaired it, but soon after it came back to us, it has failed again!! Communication with Customer Service is a one-way conversation by email as replies are painfully slow or non existent. A promised refund has not materialised despite me chasing on a daily basis...! It is not possible to actually speak to a human, and no one will ever call you even if you request a call-back! Product Quality is Very Poor and far below where it needs to be..! Customer Experience & Customer Service is equally as Poor as the Product..! Pure have now replied to my original report above but at least 50% of what they have written is incorrect..! The 4th Scooter which has malfunctioned twice was bought direct from them, it was NOT bought from a 3rd Party..! Scooters 1 - 3 were bought from Curry’s and Curry’s always replaced them when they went wrong… Interestingly, I have had an email this afternoon from Pure advising that my Refund is being processed for payment on Friday so we will see what happens..!