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    HomeFood & BeveragesPure Pet Food Reviews

    Pure Pet Food

    4.562 out of 5 stars
    4.562 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.562 out of 5 stars
    Excellent
    5 out of 5 stars
    833
    4 out of 5 stars
    54
    3 out of 5 stars
    26
    2 out of 5 stars
    16
    1 out of 5 stars
    71
    1,000 reviews in total

    Review summary

    Pure Pet Food is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Fussy dog

    Our dog was a fussy eater but absolutely loves her Pure Pet Food. The website is excellent and is very easy to amend ord...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Excellent customer service

    Excellent customer service, second to none.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Lucy simply loves her food now

    Lucy simply loves her food now. The variety of it is ideal for dogs that easily get bored of their food. We change them ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Good product

    Good product and they are attentive to the customers requirements - both human and pet.

    0
    0
    🔥 High engagement

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    Filter by rating:
    Beth Stanford
    1 reviews
    4 months ago
    5 out of 5 stars

    My pooch loves this food

    My pooch loves this food, he has had all the recipes. He jumps about when he sees me with the bag, it is a bit pricey but worth it, full of goodness for him, his coat is lovely and soft aswell. Easy to store. Had one issue in the past where a bag was split, I contacted them, the same day they responded and next day they sent me a new bag and a little discount on the following month as an apology, excellent customer support.

    Helpful?
    Julia Levchenko
    1 reviews
    4 months ago
    1 out of 5 stars

    Extremely Disappointing Experience – Avoid This Company

    I genuinely don’t understand the positive reviews about this product. I agreed to try a trial box after being persuaded at an exhibition. The food smells absolutely awful — I can't even describe how unpleasant the scent is. My dog completely refused to eat it. Trying to cancel the subscription was an absolute nightmare. The cancellation process is unnecessarily complicated, involving multiple confusing steps. I pressed “cancel” several times and was convinced it had gone through. To my shock, I later discovered £40 had been charged to my card for another month’s box. Customer service is incredibly slow and unhelpful. It took days to get a reply, and when they finally responded, they simply said, “Sorry, nothing we can do – the food will be delivered and is non-refundable.” I was stunned. Please be cautious with this company. There are far better and more trustworthy dog food services out there. I would never recommend this one.

    Helpful?
    Tracey Hook
    1 reviews
    4 months ago
    5 out of 5 stars

    Coco loves this food

    Coco loves this food. His coat is shiny, he has lost weight and is generally so much better in himself.

    Helpful?
    Cordelia Henton
    1 reviews
    4 months ago
    5 out of 5 stars

    I have three super energetic pups and…

    I have three super energetic pups and they purely and simply go mad for it!!!

    Helpful?
    dominique kent
    1 reviews
    4 months ago
    1 out of 5 stars

    My dogs will not eat it

    My dogs will not eat it, very poor customer service… be aware!!!

    Helpful?
    Dawn
    1 reviews
    4 months ago
    5 out of 5 stars

    Easy and simple to order

    Easy and simple to order. Easy to prepare and good for storage space. Has helped lots with my dogs allergies and intolerances.

    Helpful?
    Benny
    1 reviews
    4 months ago
    5 out of 5 stars

    My dog loves the food

    My dog loves the food and the delivery’s arrive just in time. I like I can change the flavours so my dog gets variety.

    Helpful?

    TrustPilot Scam Exposed

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    Read the analysis
    Elaine Bird
    1 reviews
    4 months ago
    5 out of 5 stars

    The interest shown in the needs of the…

    The interest shown in the needs of the individual dog and guidance on which food would suit them is impressive.

    Helpful?
    Shona Taylor
    1 reviews
    4 months ago
    5 out of 5 stars

    Love the food the ease of delivery and…

    Love the food the ease of delivery and changes I make are so easy

    Helpful?
    Luke
    1 reviews
    4 months ago
    5 out of 5 stars

    Pleasant to deal with

    Pleasant to deal with. Have no issues, really customer orientated

    Helpful?
    Sara Morris
    1 reviews
    4 months ago
    5 out of 5 stars

    My dog is a really fussy eater

    My dog is a really fussy eater , I’ve tried many pet foods before, but this one she really enjoys , her coat looks really good and her poos are a lot better since she has started eating Pure food. It’s easy to store and take away on holidays , easy to mix up . It’s easy to order and change her recipes. One happy dog 🐾

    Helpful?
    Laura Simmonds
    1 reviews
    4 months ago
    5 out of 5 stars

    Since ive signed up for pure ive never…

    Since ive signed up for pure ive never had an issue deliveries come when they say my dog loves the recipes. Communication is fantastic great price. The app is easy to use.

    Helpful?
    Simon Bullock
    1 reviews
    4 months ago
    5 out of 5 stars

    Pure food is the best decision I've…

    Pure food is the best decision I've made for my lily in a long time. She loves the flavours she really loves the treats and the probiotic chews which you don't really find a pet food supplier selling for your little friend. Everything is designed for and around your little pal and made with little touches like her name on every bag of food. Pure food always keep in touch just to see how your pal is doi g with their new chosen food if theirs anything more they can do to make things better. The service you get from pure food is seconded to none, and they never disappoint on quality and service. I'd 100% recommend these guys to take care of your dog/dogs.

    Helpful?
    Maxwell Holmes
    1 reviews
    4 months ago
    5 out of 5 stars

    Really good communication and helpful

    Really good communication and helpful. Bernie loves her meals and treats

    Helpful?
    RACHEL DYER/GREEVES
    1 reviews
    4 months ago
    5 out of 5 stars

    Happy Pouch

    I am very happy with pure since peggy has been on it she's at her ideal weight. She always looks forward to her meals and licks her dish even when it's empty.The customer service are very helpful as l always run out before my order is due.

    Helpful?
    Alison R
    1 reviews
    4 months ago
    5 out of 5 stars

    Shiny coat

    Gigi is now always complimented on how shiny her coat is and how healthy she looks. Her energy levels are great and she is a perfect weight. Would highly recommend Pure Pet food to all dog owners.

    Helpful?
    Miss Sarah Louise Keith
    1 reviews
    4 months ago
    5 out of 5 stars

    Easy to set up and manage

    Easy to set up and manage, the dog loves the food and her coat is lovely!

    Helpful?
    Darren Deeks
    1 reviews
    4 months ago
    5 out of 5 stars

    My dog's favourite thing

    Pure is the first food I've given my dog where he licks the bowl for ages afterwards, even getting his paw in to try and extract more goodness. Pure is simple to prepare and to store. Service from Pure is first rate, with deliveries easy to adjust and always on time.

    Helpful?
    Darlena Nevin
    1 reviews
    4 months ago
    4 out of 5 stars

    The “pure food” my dog eats is good for…

    The “pure food” my dog eats is good for his stomach and has regulated his bowel movements. Also because it’s a dry product, it’s easy to store and doesn’t go off therefore there’s actually no waste.

    Helpful?
    customer
    1 reviews
    4 months ago
    5 out of 5 stars

    Licks his bowl clean

    We had problems at the start with Evri delivering. With DPD it's a dream, which means Stanley can lick his bowl clean every time. Thank you

    Helpful?
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    Category

    Food & Beverages