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    HomeFood & BeveragesPure Pet Food Reviews

    Pure Pet Food

    4.562 out of 5 stars
    4.562 out of 5 stars
    4.6
    |Excellent|1,000 reviews

    TrustScore

    4.6
    4.562 out of 5 stars
    Excellent
    5 out of 5 stars
    833
    4 out of 5 stars
    54
    3 out of 5 stars
    26
    2 out of 5 stars
    16
    1 out of 5 stars
    71
    1,000 reviews in total

    Review summary

    Pure Pet Food is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.

    ✨
    Based on reviews, created with AI

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    Featured Reviews

    4/4 slots
    Premium pins are permanent until displaced by newer pinsLearn more
    POPULAR
    5 out of 5 stars
    5/5

    Fussy dog

    Our dog was a fussy eater but absolutely loves her Pure Pet Food. The website is excellent and is very easy to amend ord...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Excellent customer service

    Excellent customer service, second to none.

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Lucy simply loves her food now

    Lucy simply loves her food now. The variety of it is ideal for dogs that easily get bored of their food. We change them ...

    0
    0
    🔥 High engagement
    POPULAR
    5 out of 5 stars
    5/5

    Good product

    Good product and they are attentive to the customers requirements - both human and pet.

    0
    0
    🔥 High engagement

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    Filter by rating:
    Mr adrian sims
    1 reviews
    3 months ago
    5 out of 5 stars

    Alfie has been transformed by "Pure"

    Alfie has been transformed by "Pure", always clears his plate and makes noises while his food is being prepared. Has also made him more settled

    Helpful?
    LEX SILS
    1 reviews
    3 months ago
    5 out of 5 stars

    No hard sell just friendly and helpful…

    No hard sell just friendly and helpful service The food is so easy to store large quantities and takes seconds to rehydrate. I have 5 dogs dif breeds and sizes and to find a food they all love and is good for them is a miracle!! No more poop eating and no more bad wind!

    Helpful?
    Nicol Sandall
    1 reviews
    3 months ago
    5 out of 5 stars

    Excellent customer service

    My dog, Harold is extremely fussy. The pure customer service cannot be faulted. They have always responded promptly, and always helped and gave tips on how to get my fussy monkey eating. They have been extremely accommodating when needing extra samples for him to try, to find the correct recipes that he will eat.

    Helpful?
    Michael Hare
    1 reviews
    3 months ago
    5 out of 5 stars

    Excellent communication & customer…

    Excellent communication & customer service throughout.

    Helpful?
    Sue Shrimpton
    1 reviews
    3 months ago
    5 out of 5 stars

    Our dog loves his food from Pure

    Our dog loves his food from Pure. We are happy that his poops have got less frequent and of good consistency. His coat is lovely and glossy. We have a Great Dane so obviously the cost is higher than it would be for the average dog. But we find the service we receive and the quality of the food is well worth the money.

    Helpful?
    Kate Crane
    1 reviews
    3 months ago
    5 out of 5 stars

    excellent customer service

    I had made a mistake with my order and customer services rang me to reassure me that my order would be dealt with. Excellent service and the matter was dealt with immediately thank you

    Helpful?
    Katherine Calinawan
    1 reviews
    3 months ago
    5 out of 5 stars

    "I just wanted to share how thrilled I…

    "I just wanted to share how thrilled I am with PURE! My dog absolutely loves the food – she devours every meal, and it's great to see her so happy and healthy. On top of that, your customer service team is truly outstanding. Every interaction I've had has been incredibly helpful and pleasant. It's rare to find a company that excels in both product quality and customer support, so thank you for consistently providing such a positive experience!"

    Helpful?

    TrustPilot Scam Exposed

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    Bren Corio
    1 reviews
    3 months ago
    5 out of 5 stars

    Super impressed…!

    Super impressed with their customer service, Dan most definitely went “the extra mile” to help me, They respond quickly to email questions. My dog loves the food too most importantly; great choice options available and other snacks too. Thank you!

    Helpful?
    jane pugh
    1 reviews
    3 months ago
    5 out of 5 stars

    Our two dogs love the flavour of pure…

    Our two dogs love the flavour of pure pet food and the variety of flavours to choose from means your pet will never get bored with their food. Would highly recommend and love that it's delivered to your door hassle free

    Helpful?
    Max Davies
    1 reviews
    3 months ago
    5 out of 5 stars

    I'm very happy with Pure

    I'm very happy with Pure and the service we get from them. My dog looks forwards to her meals and they are easy to prepare/store.

    Helpful?
    Susan
    1 reviews
    3 months ago
    5 out of 5 stars

    This has made a world of difference to…

    This has made a world of difference to my elderly Romanian rescue dog. His energy, skin, weight, mood have all noticeably improved. He loves the food and is very cheeky when I am a few seconds layer in giving him his meal. Fully recommend this food. The customer service is also brilliant. Very glad these two chaps bothered to take their remarkable discoveries firward

    Helpful?
    Sian Bufton
    1 reviews
    3 months ago
    5 out of 5 stars

    Pure pet food is the best pet food…

    Pure pet food is the best pet food available. It's healthy for our pets , my little girl used to have a bad stomach every few days but since changing to this company she's had better stools, no more bad tummies, healthier coat plus more. She hasn't been given as much in this hot weather because she isn't eating much but she does love the food especially the lamb. Loves the treats as well.

    Helpful?
    Lisa Joanne Wright
    1 reviews
    4 months ago
    5 out of 5 stars

    Since my 12 year old pooch has been on…

    Since my 12 year old pooch has been on this food,ive done away with her prescriprion allergy tablets, ( 90 for 3 months) and seeing her so much calmer not constantly chewing an licking heself brings me peace too. Well worth giving it a try,she loves the taste too gets v excited at dinner time!! Thank you pure!

    Helpful?
    Deb Latham
    1 reviews
    4 months ago
    5 out of 5 stars

    My border Terrier is a very fussy eater…

    My border Terrier is a very fussy eater plus she has a sensitive stomach. We have tried so many different dog foods but all of them set her stomach off or her foot chewing. By chance we found Pure and the results have been incredible! She is 13 and now has the energy of a much younger dog. She no longer suffers with her stomach or chews her feet. These all went away after a couple of weeks on the plan. She loves the food and is a much happier, healthier dog. Can’t thank the team enough 😁

    Helpful?
    Robert
    1 reviews
    4 months ago
    5 out of 5 stars

    I found the product to be just what my…

    I found the product to be just what my dog needed. It was a problem to start with but following the fussy dog advice he seems to be enjoying it now.

    Helpful?
    Anita Muse
    1 reviews
    4 months ago
    2 out of 5 stars

    My pup is the problem not the food

    My pup is the problem not the food. After a successful start she will no longer eat the food regardless of how I encourage her. Sorry

    Helpful?
    LANE
    1 reviews
    4 months ago
    5 out of 5 stars

    Superb company to deal with!

    My original parcel never arrived even though tracking through the Amazon app said it had. After checking with neighbours it was never found. Pure arranged another pack to be sent immediately which arrived within 2 working days with a preferred courier. My deliveries have been changed to DPD who are one of the best couriers out there (in my honest opinion and previous experiences). Thank you Pure for your excellent customer service even though this wasn’t your fault 👏

    Helpful?
    Belinda Kaye
    1 reviews
    4 months ago
    5 out of 5 stars

    Great company to deal with

    Great company to deal with, the website is so easy to use and order or pause orders from . The food is good quality and very easy to prepare and serve .

    Helpful?
    customer
    1 reviews
    4 months ago
    5 out of 5 stars

    Very good helpful customer service.

    Very good helpful customer service.

    Helpful?
    Angela Norris
    1 reviews
    4 months ago
    5 out of 5 stars

    Sally 10yr old Labrador Happy!!

    Sally is losing weight as hoped, she wags her tail while eating. Her limp is greatly reduced. He smelly farts are also greatly reduced too! Can I say that? She’s on herring, and the salmon as can’t eat chicken. She’s not begging for meals as it’s keeping her fuller for longer. She is a 10 year old Labrador with mild arthritis. Pleased to be feeding her Pure! She looks excited when we prepare it (she thinks she is eating what we eat!) we are going to try the Duck as well.

    Helpful?
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    Category

    Food & Beverages