Purchase Software provides computer software solutions and applications for businesses and individual users. The company likely offers a range of software products, licensing services, and may facilitate software procurement for various computing needs. They specialize in connecting customers with appropriate software solutions across different categories and platforms.
Purchase Software has a positive customer experience.
Purchase Software receives overwhelmingly positive feedback, with many customers praising the ease of installation and the quality of the software. Reviewers frequently highlight the excellent support provided, particularly from staff member Mona Stephen, who assists with remote installations and resolves issues quickly.
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Users express satisfaction with the legitimacy of the licenses, noting that they received what they paid for and appreciate the prompt service. However, a small number of critical reviews raise concerns about receiving pirated versions of software, with some customers reporting difficulties in obtaining refunds and facing threats when raising complaints. Despite these negative experiences, the majority of consumers are pleased with their purchases and the overall service.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.8
60
100%
+0.1
● Low
4.8 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
4.6▲ 0.1
12-month avg
4.8
All-time
4.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Nov 24
5.0
4
Dec 24
5.0
6
Jan 25
5.0
3
Feb 25
5.0
6
Mar 25
—
0
Apr 25
—
0
May 25
4.6
9
Jun 25
5.0
3
Jul 25
4.3
6
Aug 25
5.0
2
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 56 positive reviews
Customer service39%
22 mentions
Prices & value25%
14 mentions
Easy to use9%
5 mentions
Fast & efficient5%
3 mentions
“Legitimate and original licenses”
On “Customer service” · May 21, 2025
Top complaintsof 3 negative reviews
Refund100%
3 mentions
“Sold me a pirated (precraked) version of Adobe Lightroom Classic 2025, I requested a refund and they said that "the a...”
On “Refund” · Jul 1, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electronics & Technology.
Overall rating and review count for this company and similar companies
Sold me a pirated (precraked) version of Adobe Lightroom Classic 2025, I requested a refund and they said that "the activation is extracted from a professional license for local companies", which is clearly a lie because the download was dectected as having malware and the instructions for instalation say to TURN OFF ANTIVIRUS. In fact, there is no legal way to obtain Adobe Lightroom outside of a subscription, so everything is a big scam with pirated software. I asked for a refund through Paypal, and a full refund was rewarded.
I asked to show proof that they are legitimate, but of course they can't provide that becasue the software in case cannot be legally purchased in the way they sell it.
I just got a pirated software that blocked the app from updating. They are not selling legitimate software avoid. Oh and they had the nerve to threaten me with legal action after I got my purchase refunded through paypal. Avoid!!
I ordered Adobe Acrobat Pro 2022 DC on the assumption that this would be a legitimate permanent key, however when the order went through it was actually a bootleg copy that needs an activation patch (as well as automatic updates turning off).
Fortunately I managed to get a refund via PayPal Buyer Protection (I was promised a refund within 2 days under Purchase Software’s ‘90-day Moneyback Guarantee’ which after 4 days still hadn’t arrived). PayPal upheld the case I opened with them as the seller didn’t follow through with their promise.
We offer a wide range of software including operating systems, productivity suites, antivirus programs, design software, and business applications. Our inventory includes both physical copies and digital downloads from major publishers like Microsoft, Adobe, and Norton.
Do you sell both new and used software?
We primarily sell new, licensed software to ensure you receive valid product keys and full manufacturer support. All software comes with original licensing and documentation.
Can I download software immediately after purchase?
Digital downloads are available immediately after payment confirmation for most software titles. You'll receive download links and license keys via email within minutes of completing your purchase.
What are your store hours?
Our physical store is open Monday through Friday 9 AM to 7 PM, Saturday 10 AM to 6 PM, and Sunday 12 PM to 5 PM. Our online store is available 24/7 for purchases and downloads.
All 10 questions →Show fewer questions
Do you offer technical support for software installation?
We provide basic installation guidance and can help with initial setup questions. For advanced technical issues, we recommend contacting the software manufacturer's support team directly.
What is your return policy for software?
Unopened physical software can be returned within 30 days with original receipt. Digital downloads cannot be returned once the product key has been revealed or activated.
Do you offer volume licensing for businesses?
Yes, we can arrange volume licensing agreements for businesses purchasing multiple software licenses. Contact our sales team for custom pricing and enterprise licensing options.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
You can reach our customer service team by phone at (555) 123-4567, email at [email protected], or visit our store in person. Our support hours are Monday through Friday 9 AM to 6 PM.
Do you price match competitors?
We offer price matching on identical software products from authorized retailers. Bring in a current competitor's advertisement or online listing, and we'll match their price.
Can I upgrade from an older version of software I already own?
Many software publishers offer upgrade pricing for existing customers. Bring proof of your current license, and we can help you find available upgrade options at discounted prices.
About Purchase Software
Purchase Software provides computer software solutions and applications for businesses and individual users. The company likely offers a range of software products, licensing services, and may facilitate software procurement for various computing needs. They specialize in connecting customers with appropriate software solutions across different categories and platforms.
