Prospect Estate Agency Reviews

Prospect manage a rental property for me and have done so for many years. They are well organised and responsive when action needs to be taken. Good summary of income and expenditure at year end. Good information and provision of legal documents.My contact is Nikki Gardner.

Prompt timing for the viewing, good knowledge of property, premises tour at right pace. Further discussions clear and informative, although quick actions required it was clearly explained to me. I’m very grateful to Prospect and in particular Charlotte Morgan from the Branch

We have recently secured a rental with Prospect Wokingham. Charlotte Morgan was friendly, helpful, efficient and service driven. It was nothing short of a pleasure dealing with her, especially when navigating a difficult rental market. We were guided and felt supported throughout the process. Nikki Gardner is now assisting us. Her communication so far has been prompt and helpful. Highly recommend.

An agency with a staff that performs a professionally service and always on time.

Charlotte Morgan is very proactive and has a sensible practical approach to dealing with my rental property and potential tenants-has kept me informed throughout-very happy with the service

Charlotte was very friendly and helpful

Charlotte was amazing; answered all the questions I had ; she was very friendly and professional.

Selling the property in Sandhurst has been a remarkably smooth and well-coordinated process, thanks largely to Bernadette’s exceptional efficiency. Her proactive communication ensured that all parties involved remained on the same page throughout, minimizing delays and complications. Bernadette’s attention to detail and ability to handle unexpected challenges made the transaction seamless and stress-free. Her professionalism and dedication truly stood out, making her an indispensable asset in this sale.

Hello, This review is about Prospect Estate Agency. My experience began when I was searching for a flat, and Leslie showed me several properties with the utmost professionalism. After successfully selecting one, I continued working with Prospect, and Claudia became my main point of contact. Claudia has made my life so much easier—whether it’s arranging visits, handling repairs, or managing renewals. Her commitment and professionalism have been consistent throughout my tenancy, and I’m truly grateful for her support. Without a doubt, Prospect makes the entire process smooth and straightforward for both tenants and landlords.

Vickie Cripps is a helpful and responsible person in my property renting. As I am the first time to rent a flat in UK that I am worried about all the process during my moving in before and after. I was depressed by her prompt response to my problems. She is always proactive and ready for help. Thank you.

Prospect have been managing our property for a few years. Vickie has been our property manager for the last year or so and has been great. Vickie is always efficient and calm with me and has helped me navigate a number of maintenance issues. I’ve dealt with a number of the Prospect team over the years and have been very pleased with the service provided.

My experience has been smooth and easygoing thanks to Charlotte. Charlotte showed me around the property and explained in perfect detail all the accoutrements and provisos. She helped me whenever I had questions I'd email her and her response was always prompt and thorough.

Bernadette Martin helped us through the paperwork process of selling our house (Sandhurst branch). She was helpful, attentive and always at hand with answers for us. We had ups and down throughout the process but I felt like Bernadette was always open and honest with me.

We were looking for a short-term rental, and found a place on Right Move. Prospect was very responsive, and Charlotte especially helpful and proactive in liaising between us and the owners - she was quick to respond and made the rental contract process easy.

Many thanks to Beth for her knowledge and professionalism. She certainly knew her job well and was extremely friendly and helpful throughout our dealings with her. She was a great help, thank you.

The team were professional, helpful and polite - would recommend!

I’ve had the pleasure of having Claudia as the property manager for my rented apartment, and I couldn’t be happier with her support. She has always been incredibly friendly and approachable, making every interaction a positive experience. Claudia is quick to respond to any queries or concerns, ensuring that everything is handled efficiently and professionally. It’s clear that she genuinely cares about providing excellent service.

Unfortunately, if your landlord chooses this letting agency, you're left with little choice but to deal with them. However, be prepared for a frustrating experience. I was due to move out of my flat and had provided the agency with a spare key for viewings while I was at work. On the day of a viewing, they called me asking to be let in. I confirmed that I had already given them the key, only for them to inform me that it had been lost. Subsequently, my landlord decided to de-instruct the agency due to their own issues with them. After that, I received an email from the agency confirming the rent owed. I clarified that I had already paid the rent directly to the landlord via the new agents. Angela Jennings, the Rent Collection and Let-Only Portfolio Manager, then responded in a very unprofessional manner, telling me that I was making things complicated and practically shouting at me through the email. Overall, I am extremely dissatisfied with the service and professionalism of this agency. I would not recommend them.

Had a really positive experience with a Prospects from the start. Would like to mention how hard Dexter and Shaun worked to get our house purchase over the line. Nothing was ever too much trouble and they were always efficient when I needed them. Would definitely use them again.