Prospect Estate Agency
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Very Disappointing Experience with This Letting Agency
Unfortunately, if your landlord chooses this letting agency, you're left with little choice but to deal with them. However, be prepared for a frustrating experience. I was due to move out of my flat and had provided the agency with a spare key for viewings while I was at work. On the day of a viewing, they called me asking to be let in. I confirmed that I had already given them the key, only for them to inform me that it had been lost. Subsequently, my landlord decided to de-instruct the agency due to their own issues with them. After that, I received an email from the agency confirming the rent owed. I clarified that I had already paid the rent directly to the landlord via the new agents. Angela Jennings, the Rent Collection and Let-Only Portfolio Manager, then responded in a very unprofessional manner, telling me that I was making things complicated and practically shouting at me through the email. Overall, I am extremely dissatisfied with the service and professionalism of this agency. I would not recommend them.