Beth and Bekah were brilliant at helping us to sell our home and purchase our next property. Our chain was quite hard to keep together at times and I think would have fallen through with another agent... See more
Beth and Michael supported with both the sale and purchase and were excellent at both ends. Our property sold within a week and when buyers pulled out twice they secured new buyers very quickly and s... See more
Great experience with Prospect on our recent house sale. Would definitely recommend. Beth and Michael pulled out al the stops to get us over the finishing line.
We had an amazing experience with Prospect Letting Agency, massive thank you to Marina for amazing and hard work.
She was very professional, kind, friendly, and always was sure that everything done on time and that we had very good communications with our landlord.
We very appreciated her hard work.
Thank you very much.
All the best Alona.
Dexter and Shaun have been amazing from start to finish, had some difficulty with our solicitors but they kept pushing and working effortlessly to get our sale over the line, massively recommend them both and if I were to ever need such a service again these are the guys I’d be going too. ***** thanks guys
We had a fantastic experience with Prospect Letting Agency, thanks to the outstanding service from Claudia Davis. She was professional, friendly, and always went the extra mile to ensure everything went smoothly. Communication was excellent, and the whole process was stress-free. We’re extremely happy and would highly recommend Prospect and Claudia to anyone looking for a reliable letting agency!
Great experince finding our next rental home with Prospect. Very smooth process and i was kept informed at every stage with utmost transparency. Special thanks and kudos ro Charlotte from lettings team for super smooth process and communication.
Prospect have been letting our house for us for a few years, and we're really pleased with the service. They find tenants very quickly and the admin around moving in/out is dealt with smoothly. We had our letting agent changed a few times which was a little frustrating, but since we've had Claudia managing the property we've been delighted. Thanks Prospect. Would recommend to others
I carry out inventories/check ins & inspections working closely with Claudia Davies who manages the Farnborough portfolio.
I always find her very helpful, professional & very responsive to tenants when they have queries or issues that arise.
Joanna ( Ez property reports )
Prospect have been letting out our property for many years and have always been very professional and done a great job. We have never had gaps between our tenants. They work very hard to get the right tenants and always keep us informed.
On the day to day management side, Claudia has been great. A polite, caring and smooth link between tenant and landlord. If things need doing she is quickly onto it, getting quotes and organising the work.
We cannot fault Prospect and the people who have looked after us.
I used Prospect for letting my property for 3 years. The whole experience was excellent. A big thank you to Claudia who has been very professional, always very helpfull and providing the right info and very quick in dealing with my demands. Recently, I needed some annual rental statements, and within minutes from calling Claudia, all required statements were in my mail box.
Also, a big thank you to Agnese in Accounts for sending the documents so quickly.
Keep the brilliant work Ladies
The team at Wokingham have been really helpful and made the process of finding a property to rent stress free. Our main contact has been Charlotte Morgan who has answered all of our questions quickly. We are looking forward to many years of dealing with prospect.
Maidenhead Prospect - Good Team and easy experience
Good Team and easy experience.
Katie Clark and the team at prospect have been great throughout the whole year of renting. They were good at communicating with us and continued to stay in touch after issues had been resolved.
Also, a shoutout to Jack, who was really helpful whilst we were trying to find a place.
Claudia and her team in Farnborough have been beyond perfect with their service: always responsive, resolving issues quickly and efficiently, always pleasant. I've rented for many years and I know for a fact this is not normal, so they should be proud of their high standards, it makes a big difference.
They reprented a seller whose property I bought recently in Maidenhead. Unfortunately you can't change the seller's estate agent. They are just appalling. They don't manage anything, are economical with the trough, which delayed the process at least one month. The management is not trustworthy and didn't train and control their staff. Suggest you avoid them in any case
As a contractor for prospect I have always found them extremely easy to work with and have recently had the pleasure of communications with Ashleigh who has always responded professionally and promptly when required
Based on analysis of 42 reviews rated 1-2 stars for Prospect Estate Agency
Customer service19 mentions
“Subject: Unprofessional Conduct and Mishandling of Property Viewing
Dear Sales Manager,
Prospect Estate Agency – Rea...”
Payment issues13 mentions
“I am landlord with prospect, if you are looking for an estate agent”
Response time10 mentions
“This feels less like standard procedure and more like a personal vendetta in response to my earlier, honest negative...”
Communication6 mentions
“Subject: Unprofessional Conduct and Mishandling of Property Viewing
Dear Sales Manager,
Prospect Estate Agency – Rea...”
Delays4 mentions
“Shortly thereafter, I was informed by my cab driver that further delays of 5–10 minutes were likely due to continued...”
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Prospect Estate Agency is a leading property service provider operating in Berkshire, Surrey, and Hampshire. Established in 1990, the company specializes in helping clients buy, sell, rent, and let residential properties. With a strong focus on personalized service, Prospect Estate Agency aims to meet the unique needs of each customer, whether they are first-time buyers, seasoned investors, or landlords managing multiple properties.
The agency offers a comprehensive range of services, including property valuations, marketing strategies for sellers, and support for landlords navigating the rental market. Prospect Estate Agency is dedicated to facilitating smooth and successful property transactions, making it a trusted choice for individuals and families looking to achieve their real estate objectives in the Home Counties.
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Review summary
Prospect Estate Agency receives overwhelmingly positive feedback, particularly highlighting the exceptional service provided by staff members like Beth and Michael. Reviewers frequently commend Beth for her proactive communication and support throughout the selling and purchasing processes, often noting that she made what could be a stressful experience enjoyable. Many customers report quick sales and efficient handling of transactions, with properties selling in under a week and seamless transitions into new homes. However, a small number of reviews express dissatisfaction, citing unprofessional conduct and mishandling of property viewings at the Reading branch. Despite these criticisms, the majority of consumers appreciate the agency's dedication and effectiveness, making Prospect Estate Agency a highly recommended choice for property transactions.
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