Prospect Estate Agency Reviews

Brilliant service provided by Beth who showed us around various properties. Beth was professional, patient, knowledgeable and helpful. Wouldn’t use another estate agent.

Amazing service from Beth! We felt were were in very good hands, and our experience was smooth sailing and efficient. We would recommend Beth at prospect estate agency for anyone who’s looking to sell their house! We recommend highly.

Beth & Michael, held our hands all through the process of selling our home of 25 years. Their excellent communication and prompt responses to our enquiries allowed us to relax knowing we were in professional and competent hands. From initial engagement and valuation to finding prospective buyers and then navigating through to exchange and completion we have been delighted with the service we have received. Tony & Janet Williams

A massive thank you to Michael, Matt and Beth. Excellent communication through the entire sales process - each one of them went above and beyond to help us through the journey; from viewings, to checking on how things were progressing and the great advice each step of the way. Truly felt you were all in our corner working to accomplish this. Customer service is excellent with Prospect and I would highly recommend this company when selling or buying. A massive thank you, Michael, Matt and Beth on all of your hard work to get us to this point. It wouldn't have happened if it weren't for your due diligence and caring about our relocation - so glad we chose you for our sale!

Beth handled my transaction perfectly and always ensured I was her priority - thank you.

Just wanted to express my gratitude to Beckie for checking in with me after we moved in. The landlord swiftly fixed the kitchen floor and the water tap, as well as the garden fence. and we realised that her diligent follow-up was the reason behind this. :) thank you Beckie :)

Natasha was super efficient kind and caring. X an asset to the company for sure. Highly recommended.

Right from the start, Stefano was very helpful and encouraged me to ask him if I had any questions at all. As this was my first time renting this was greatly appreciated and no question I had went unanswered. He showed a great deal of interest in my customer experience and made me feel at ease throughout.

Fast replies and any questions I had were answered well

Beth was very helpful and i formative on my recent viewing of a property. I hope to be able to view more properties with her in the near future.

Beth was really informative and pleasant on our recent viewing. I would highly recommend her to family and friends.

Sasha at Prospect has been quick, friendly and helpful in many ways since we have worked with her as a tenant at one of the properties she manages.

Appalling service from the Reading office. Please see a brief of my experience: my appointment to view a property has been cancelled 3 times between 30 and 10 minutes before the viewing was scheduled, as the agency did not have the keys and did not have agreed the viewing with the tenant but yet confirmed viewing time with me ( and not only). They have then booked us and another viewer at the same time on a Saturday ( 5pm). Another time, I have scheduled a viewing for a different property over the phone at 4:15 and received a confirmation sms for 4:15, followed by a second one confirming the appointment for 4:30, and the agent showed up at 4:45 without anyone from the office advising me of this change, leaving me wait for 30 minutes. What is most shocking is that I have put an offer on a property and was during the negotiation stage. The lease was increasing every time I asked about it ( 3 times in 10 days), from 15'000 to20'000 to 25'000. I have requested official document on the lease since a different figure was mentioned each time. The estate agent (also the manager)disappeared so much so I went to the branch to ask if this was going ahead. In the office the lack of professionality was shocking, with music so loud I couldn't focus. The music was to celebrate 'Friday'. While the estate agent reassured me that they were gathering the documents needed and would have sent me an email the day after, including a first-time buyer guide, I have never heard nor read from them since. This was about 4 weeks ago, and while I insisted many times to have a written trace of our conversation, they completely avoided sending me any email over what discussed and agreed. This agency has put me off any property on their portfolio and would highly discourage anyone who are keen on a property with Prospect Reading.

We thought it's a best estate agents in UK but after getting frustrated experience, we are thinking it's one of worst estate agents. Their poor service and maintenance problems before handing over keys to new tenants makes us very bad and we are suffering till now and it's been a week. You won't get proper response from anyone and they will simply tell apologies. Better choose another agency if you are looking for good and better homes.

should not give that one star itself and have got that much frustration with Prospect and their home. They haven't done any checks before handing over the home to me and it's been a week since I am struggling to get my issues sorted. Worst service by prospect and no one is responding promptly. I don't want to name people here and please check with other agencies for good home if you are looking for your family.

It was quite simple to apply for my new apartment in Reading, I was supported every step of the way, and everything was very well explained by the team. Loved that they sent me personalized text message with links to their latest properties which could fit my criteria. I do recommend them

Terrible agent

We have been with Prospect nearly a year now and we are very impressed with the service from Nikki in the Wokingham office. She is proactive, replies instantly to emails, has excellent communication skills and her support is exemplary. Thank you.

Customer service is really poor. Don't have the mindset to assist the customer or solve our problems. The prospect's team prioritises their convenience more than improving customer experiences, and is not willing to go the extra mile to provide better customer experiences.