Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 931 - 940 of 995 reviews
MK
Great service from Molly Davis
Great service from Molly Davis. Professional, responsive and kind.
Date of experience: September 14, 2022
VP
Companies that have excellent customer…
Companies that have excellent customer service are worth their weight in gold. I have been looked after by Naomi who couldn't have been more helpful. She dealt with my request efficiently and effectively and was professional in all of her correspondence. It makes life so much easier, thank you!
Date of experience: September 13, 2022
DL
Michelle has gone out of her way to…
Michelle has gone out of her way to help in a situation where I was not getting anywhere! She will be a great asset where ever she goes!
Date of experience: September 13, 2022
J
JP
US
Really Good Management Company
I have used prime for a number of years and have found them to be responsive and professional when dealing with issues. The website/platform they use provides all the information and flattener needs. Molly has been really helpful in overseeing the lease extension process at our property.
Date of experience: September 11, 2022
AL
I recently had an issue which was…
I recently had an issue which was causing me a significant amount of stress. Michelle yates from the Accounts department was incredibly understanding, and massively helpful with sorting this out for me promptly and effectively. Her level of customer service is unmatched and it was so nice to have somebody who genuinely cares about and wanted to solve my issues.
Date of experience: September 9, 2022
S
Scott
US
PrimePM have been pretty good and…
PrimePM have been pretty good and helpful, they could benefit greatly from the use of technology i.e a customer site that managers the building, shows on going issues, status etc. to avoid long email chains were things get lost in the shuffle. But this is the case at other similar firms I have used before, so they are not alone. Hannah is new for our property and been proactive in trying to get things done and chasing people.
Date of experience: September 8, 2022
IH
Stars Services from Star People
I contact prime property management on several occasions. Responses to my queries came in lightning speed- instantly. The people were very professional, friendly, caring, helpful, efficient and prompt. Victoria Codd, Michelle Yates were excellent!! I received a FiveStars customer service on each occasion I contacted Michelle.
Date of experience: September 7, 2022
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