Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 821 - 830 of 995 reviews
CM
Great Property Manager
Fergus Dalton has always been very responsive and helpful. Most recently he has supported myself in sorting a leak from the property above. He’s always there to help. Very grateful to have a such a great property manager. Thank you!
Date of experience: January 17, 2023
JA
Excellent customer service
What a breath of fresh air. Anita Sloan was professional, polite, friendly and on both occasions answered my queries efficiently. Unlike our previous management company the dreadful HML
Date of experience: January 17, 2023
JT
Friendly and professional help - what a change these days…
Anita was incredibly helpful and professional the way she dealt with my query. Unfortunately this is rather unusual these days. Despite the fact we had a very bad line on the phone she found out what my problem was, asked a few people, and came back to me with the answer within what seemed like just a couple of minutes. She could not have helped me any better.
Date of experience: January 16, 2023
DC
Very helpful and reliable Management Company A big thank you to Prime Management and…
A big thank you to Prime Management and Fergus Dalton especially for dealing with the payment issue I had so professionally and swiftly!
Date of experience: January 16, 2023
HH
Hannah Grat has been very responsive…
Hannah Grat has been very responsive and helpful at Prime. This is a big change from the previous junior manager who would struggle to respond or give assistance when needed. This has been refreshing. Thank you Hannah I am sure you will do will at Prime and raise the customer service bar.
Date of experience: January 16, 2023
S
Shamman
US
Top Quality Management
Prime Property have been managing my property for a couple of years now and have offered a very good level of service. They are very responsive to queries, assist with day to day issues and have a very pragmatic approach. We are also currently looking at a new management company for another property we have and have recommended Prime Property due to the positive experience we have had. Thanks especially to Fergus Dalton at Prime who has been especially helpful.
Date of experience: January 15, 2023
HJ
Excellent customer service
Very quick response to questions and friendly and helpful customer service from Fergus.
Date of experience: January 13, 2023
SG
Flexible Payment
I would to say that Emily Forbes provided outstanding customer service. Typically I need to pay my annual Service every 6 months in a lump sum. Emily enabled me to pay this on a monthly basis by working with her Credit Control Team. This has been a great benefit to me and enables me to budget much more effectively and have peace of mind that I am not being hit with big unexpected bills.
Date of experience: January 13, 2023
RA
Refah A
US
Michelle Yates has always been very…
Michelle Yates has always been very helpful whether that's offering information, pointing me in the right direction or getting things done to help resolve any problems I've had. Very friendly, very approachable which is always appreciated!
Date of experience: January 13, 2023
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