Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 811 - 820 of 995 reviews
BW
Fergus Dalton
Fergus Dalton, the Property Manager, has always been polite, helpful and responsive to any queries. He organises all necessary remedial work quickly and efficiently, advising the residents of the work to be carried out. We appreciate his efforts.
Date of experience: January 25, 2023
L
Lisa
US
James Bateman took over as property…
James Bateman took over as property manager for our block of flats recently. Since he has been managing the block I have e mailed him about various issues. He always replies very promptly and tries to resolve the issue. For example recently there was a leak that needed sorting out and he immediately organised a plumber. In addition he has progressed a tree survey and works to trees. I find him both efficient and professional.
Date of experience: January 24, 2023
AA
I've never experienced anything like…
I've never experienced anything like this company!! I am a leaseholder and the lack of responses to many queries over the last few years, on reporting work required or other issues is breathtakingly woeful. They do not respond correctly to leaseholders. So we are paying them to not respond to queries on our properties!! There is no scrutiny of costs, with the service charge jumping from £2,500, a year to £7,600 a year when we asked about the necessity for the this increase, we get no answers for months! The demand is due by end of the month!! There is no scrutiny with costs, and very bad communication. AVOID!!
Date of experience: January 21, 2023
N
Nixon
US
I recently had the pleasure of working…
I recently had the pleasure of working with Emily F to resolve an issue for one of our tenants. Emily was quick to assist, keeping us apprised at each stage. She is clearly very diligent and will go above and beyond to help. Thank you Emily :)
Date of experience: January 20, 2023
CR
Concerned Resident
Be warned of Prime Property. Especially Lauren Bennett and the clown show that has started at Deverill Court. Issues at hand. - Lack of minutes - Zero transparency - Exorbitant costs - Zero professional knowledge on building safety and fire safety - A company solely driven by profit by using ‘preferred’ contracts which include ‘kick backs’ - A building ‘manager’ who does not engage residents - Hidden costs through service charges If you decide to use this company, be warned, you will learn why the bad reviews hold merit.
Date of experience: January 19, 2023
TT
Emily Forbes & Michelle Yates were very…
Emily Forbes & Michelle Yates were very helpful and professional when I needed assistance with a new set of fobs. Thank you very much ladies
Date of experience: January 19, 2023
P
Phyllis
US
Anita Sloan, a true professional!
Anita was extremely helpful and professional in her help with sorting two issues, one about keys and another about contacting conveyancing for help with a certificate. I highly recommend her as efficient, personable and going the extra mile to ensure good service.
Date of experience: January 18, 2023
N
Naomi
US
I spoke to Anita today to resolve an…
I spoke to Anita today to resolve an issue in the block of flats where I own a property. Anita was incredibly polite and helpful, updated me throughout and resolved the problem quickly. I was very impressed, as were my tenants.
Date of experience: January 17, 2023
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