Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 71 - 80 of 995 reviews
S
Soni
US
Genny & Rosie are very helpful in the team
Genny was very helpful resolving a credit issue which was quite straightforward but was taking a long time with the back and forth. Highly recommend. Also Rosie Glen, has put in a real shift to ensure the Waleorde Road properties are kept in tip top shape. Whilst most properties have their own issues, dealing with very difficult residents / directors has been an extra burden on Rosie, and she has managed to manoeuvre it with great skill, tact and professionalism. Further due to the central London location, there has been way more exposure to crime and vandalism at this property and she has worked with the directors to navigate the situation and put in place counter-measures for the future. Rosie is a real unsung hero in traditionally a very difficult industry, and should definitely be commended for her efforts
Date of experience: May 1, 2025
SA
Fantastic customer service
I just want to say fantastic customer service from Jorja Macdonald at prime property. I noticed a issue with external gates in our property and reported it to her. In less then 24 hours she sent out contractors and had it fixed. Always helpful with a friendly and polite manner.
Date of experience: April 30, 2025
S
Sm
US
Water leak repair
Thus review is regarding a water leak in the floor above which had resulted in heavy staining on my ceiling. Hannah Grey from Prime was helpful in sourcing and contacting a person who would assess the damage and paint the ceiling. Her responses were slow at times, but she was quick to find an alternative after the first guy kept postponing the date and ignoring my messages. Overall good experience and end result.
Date of experience: April 30, 2025
OP
Natalie Josephides really came through…
Natalie Josephides really came through and helped to get my issue resolved quickly and on time. i was really impressed. keep up the good work.
Date of experience: April 29, 2025
JS
Gilly Hollis promptly arranged a clean…
Gilly Hollis promptly arranged a clean up of the front of the block.
Date of experience: April 29, 2025
DS
Prime properties were very quick and…
Prime properties were very quick and helpful, when sorting out a smell problem in my flat. Brooke in particular was excellent.
Date of experience: April 29, 2025
CJ
I send an email to Prime management…
I send an email to Prime management team and the response was so quick and Karen was so helpful to sort out my issue. I spoke to her through the phone and she explained very quick and easily understanding.
Date of experience: April 28, 2025
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