Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
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Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 781 - 790 of 995 reviews
SA
Had an ongoing problem with a parking…
Had an ongoing problem with a parking space, going backwards and forwards until I spoke to Emily Forbes. She identified the problem and the whole issue was sorted out in no time! Very efficient and helpful, thank you Emily.
Date of experience: February 25, 2023
S
Sonya
US
Main door key replacement
I contacted Emily Forbes regarding replacement of the property main door key. I had very fast and efficient response. I am very satisfied and pleased with her kind, professional approach. The property I live consist of many flats, and has complex coordination among owners, tenants, landlords and managing directors. Despite this, Emily Forbes did managed the coordination of interpersonal interactions and the actual problem solving within 2 days. Thank you Emily!
Date of experience: February 24, 2023
K
Kirk
US
Service charge/Flat repairs
I contacted Prime PM today regarding payment of service charge and spoke to Anita Sloan in the Admin Team. I also wanted an update on repairs where there was water damage to the property. On both matters she was extremely helpful, friendly and efficient and sorted my queries herself. She was able to provide me with the information I needed and passed an email to the Credit Control Team. Her customer service was ecellent.
Date of experience: February 22, 2023
kc
Excellent services
Michelle Yates of Prime Property Management provides professional customer service. She is very helpful, friendly and fast reply. She helped me to resolve a car park permit issue with the Car Park Management Co in less than 3 hours (which took me a month but unable to resolve).
Date of experience: February 21, 2023
ln
Servie Charge Query Solved.
I contatced Prime PM n two occasions regarding payment of service charge and spoke to Anita Sloan in the Admin Team. On both occasions she was extremely helpful and efficient and rectified my queries in a timely manner; herself where she was able and passed to the Credit Control Team where appropriate. She kept me informed throughout the process. She gave me confidence that my queries woud be dealt with.
Date of experience: February 21, 2023
D
David
US
Anita Sloan
Anita Sloan I deal with a portfolio of residential rental properties and have contacted Anita several times about Berwick House. On all occasions I've got through quickly (unlike many other managing agents firms) and she dealt with my enquiries quickly, efficiently and very pleasantly and emailed copies of any information which I required I think she is an excellent member of your staff and a good ambassador for your company Thank you David Goulden
Date of experience: February 20, 2023
S
Sasha
US
Leigh Parker’s out of hours service was…
Leigh Parker’s out of hours service was excellent. We had a problem with our front door lock and she was able to help resolve the situation quickly and effectively and worked well with the directors to come up with a solution. Another happy interaction with Prime.
Date of experience: February 20, 2023
MY
Matt Yau
US
Great customer experience
The first time I spoke to Prime Property Management was several months ago, when I had quite a lot of questions collected and didn't know who to ask. I saw the contact details on a corridor wall and finally decided to reach out, and I am very glad I did. I was very fortunate to have connected with Emily Forbes, who has been incredibly helpful with every question I had, including contact details for past decorators, specific locations onsite and garage key replacements, to name a few. Her friendly approach resulted in a great customer experience, and I wonder why I did not reach out sooner. I am glad to know I am well supported if I require any additional help in the future too.
Date of experience: February 16, 2023
k
James Bateman - a good property manager
James Bateman is responsive, knowledgeable, and timely. He maintains a good balance of care for our building on behalf to the co-freeholders and the needs of the individual leaseholders. He is readily able to appoint contractors and tradesmen for necessary works.
Date of experience: February 15, 2023
EF
Top conveyancing staff!
Although we were in default with a notification the lady in conveyancing Anna Nicolaou was rightly firm, but most helpful in helping us resolve this, I hope the rest of the staff are like this
Date of experience: February 14, 2023
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