Jessica Gibson was very quick andβ¦
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
β¦Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistanceβ¦
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
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Website
primepm.co.uk
All reviews
999 total β’ Write a review
Showing 751 - 760 of 995 reviews
K
Kal
US
Prompt service
I greatly appreciated the prompt, courteous and efficient service given by Sarah Cope in handling the repairβs following water damage to our flat in Battersea. Sarah took over from Charley and was quick in replying to all queries. She coordinated actions between the damage assessors and builders smoothly to get a quick resolution and kept us informed throughout the process. Thank you Sarah
Date of experience: March 16, 2023
JS
Hannah is our main contact with Prime Iβ¦
Hannah is our main contact with Prime I have been dealing with her for about 12 months, being a director of Hampton Grange with 54 properties has its problems, but Hannah makes life much easier, always deals with emails not only with as but with residents quickly, has a good relationship with contractors and always attends meetings , itβs a pleasure to work with her John Streetley
Date of experience: March 16, 2023
ee
Emily Forbes was amazing she went theβ¦
Emily Forbes was amazing she went the extra mile to get my issue sorted. I really appreciate her efforts and she is a real asset to the company. Thank you so much!
Date of experience: March 16, 2023
SR
Excellent support from Emily
Excellent support from Emily. My fob broke, ordered a new one which came within 24 hours. Excellent communication and response.
Date of experience: March 16, 2023
RO
Thank you
Thank you, Michele, for your continue support.
Date of experience: March 15, 2023
MG
Hannah at Prime
Hannah at Prime stepped into the role as our lead Account Manager a year or so ago. We, as a group of directors and residents at Hampton Grange can be quite demanding. Hannah has been great, never an email unanswered, a call not returned or a meeting where she not been present. Wouldn't want, and also speak my fellow directors anyone else managing our wonderful estate. Well done Hannah.
Date of experience: March 15, 2023
MM
Professional and competitive contractor selection.....
Hannah Gray has been our Property Manager for several years.I consider that there has been a progressive improvement in service over this period and recently 2 good examples. Identification of a highly competent Fire Risk Assessment officer and both Prime and our company have implemented " added value" findings, in our Fire Procedures,including making data available , upon arrival of the fire brigade. Prime have appreciated their role as " Responsible Person".Also, Hannah has just identified an "added value" and keen quotation from an Essex contractor ( we are in S London) for work on our flat roof and also demonstrated awareness for ensuring the complete specification and scope of work, are priced. We wish Hannah every success in her future career with Prime.
Date of experience: March 15, 2023
EM
Hannah Gray
I've been dealing with Hannah for a number of years now and in that time I have found her expertise, industry know-how and problem solving skills so very helpful. She has managed the demands of the property in a calm prompt manner which is reassuring. Her proactive attitude and forward thinking in terms of budgets and potential issues that may arise, make her an excellent point of contact. All this is done professionally and with such outstanding customer service that it's great to have her managing the property. Many thanks!
Date of experience: March 15, 2023
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