Review summary

Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.

Based on reviews, created with AI

See what reviewers are saying

Jessica Gibson was very quick and…

Jessica Gibson was very quick and efficient, good work.

…Kelsey Park Mansion Project managed by Leigh Parker

Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round

I recently reached out for assistance…

I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!

Management pack experience

I received my management pack quickly and comprehensively. Jessica Gibson was a great help.

Company details

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All reviews

999 total • Write a review

Showing 721 - 730 of 995 reviews
lh
1 out of 5 stars

Neglected to for fill contracted tasks…

Neglected to for fill contracted tasks meaning a leak turning into a two year problem. Not replying to emergency emails and calls, or any in a timely manor.Our freeholder even gave us free ground rent for a year because he was so horrified by their lack of professionalism, lack of action and rudeness. Our building leaseholders are taking them to court. They have a quick turn over of staff who seem to all be new to the role, this just shows what sort of company it is. Unprofessional, unresponsive, unreliable and unreasonable. I would strongly recommend looking elsewhere for management.

Date of experience: April 28, 2023

KD
5 out of 5 stars

Problem Sorted

Contacted Prime with a query which was efficiently dealt with by Naomi Barton. Clear communication, swift resolution to the issue.

Date of experience: April 27, 2023

C
5 out of 5 stars

My god, Jade and Molly are brilliant

Molly and Jade at Prime have been amazing, completely changed my perception of property management legalities, these girls and the team were so professional and navigated me through a horrific situation and saved my sanity. I would love them to be commended for their efforts. Thank you both.

Date of experience: April 26, 2023

M

MD

US

5 out of 5 stars

Thanks for the support

I'd like to give a shout out to Molly, Victoria, and Abigail for their advice and support in dealing with a long running issue. It was at times, time consuming, frustrating, and laborious to deal with. Thanks for the perseverance, patience, and professionalism in dealing with it. Thanks team!

Date of experience: April 25, 2023

R
5 out of 5 stars

Accounts query with Prime Property

Contacted Prime Property with accounts query. I dealt with Anita Sloan who was very patient and went through the figures to discuss my instalment options. She provided superb service.

Date of experience: April 25, 2023

BB
5 out of 5 stars

Jade are Molly are absolutely amazing!

Jade are Molly are absolutely amazing!! They take no longer than 30 minutes to respond to your emails and are such hard workers. It shows that they take pride in what they do and care about their clients. Will always recommend!

Date of experience: April 25, 2023

LF
5 out of 5 stars

Kutenda was very efficient at answering…

Kutenda was very efficient at answering my query and in a clear way. There was also follow up in case I had further queries. Overall, a great experience.

Date of experience: April 24, 2023

pc
4 out of 5 stars

Good experience

Good experience. Quick response from Cyrillia Falana.

Date of experience: April 21, 2023

DL
5 out of 5 stars

Good dealings with Anita Sloan

Had to deal with Prime Property Management to get new key fobs programmed for our owned flats on a development. Was getting nowhere fast until Anita Sloan took over. Whole matter was dealt with professionally and swiftly and completed days later. If only Anita was dealing with us from the start! Thanks Anita - next job, flickering lights in the communal areas!

Date of experience: April 20, 2023

GT
5 out of 5 stars

I recently bought a flat and have been…

I recently bought a flat and have been dealing with prime. They are brilliant, acted fast and I can't speak high enough of them as a management company. I dealt with Molly David who was fantastic.

Date of experience: April 18, 2023

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