Jessica Gibson was very quick and…
Jessica Gibson was very quick and efficient, good work.
4.8
Excellent
999 reviews
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Review summary
Prime Property Management is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about communication and expensive.
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Based on reviews, created with AISee what reviewers are saying
…Kelsey Park Mansion Project managed by Leigh Parker
Leigh Parker has been handling a number of interlinked projects for Kelsy Park Mansion. Her management of the contractors and process has been very efficient and effective including overcoming problems. She has been prompt and responsive and communicated clearly and in a timely manner. Excellent work all round
I recently reached out for assistance…
I recently reached out for assistance with a fob replacement, and Emily Forbes picked up my enquiry. She was quick to respond, professional throughout, and made the process clear and smooth. I truly felt heard and well taken care of. Thank you!
Management pack experience
I received my management pack quickly and comprehensively. Jessica Gibson was a great help.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
primepm.co.uk
All reviews
999 total • Write a review
Showing 711 - 720 of 995 reviews
M
MOSS
US
We have been taken over by Prime after…
We have been taken over by Prime after we had the unfortunate luck of dealing with FP. Being able to speak to a real human makes all the difference anyway but speaking to someone ever so friendly and helpful makes all the worry disappear. Michelle is excellent and so is our Property manager Hannah. We are so happy!
Date of experience: May 11, 2023
NS
Trusted pair of hands
Hannah has been a pleasure to liaise with. She is responsive in a timely manner, communicative and actually did what she said she was going to do. While it wasn’t in my hands to deal with the matter, I was able to trust Hannah to deal with the issue on my behalf.
Date of experience: May 11, 2023
MJ
Jade and Molly 🙌🏻
Amazing experience so far working with Jade and Molly. How they communicate proactively and share information makes our lives so much easier. They always provide the highest level of service.
Date of experience: May 11, 2023
SW
Staff member Bonnie Johnson
Would just like to comment from a working director of Crown Court and a resident/customer point of view - Prime seemed to be going downhill a bit then you changed our property manager to Bonnie Johnson which resulted in a much improved service. You ask for something and actually get a reply which is actioned or explained she’s friendly but calm & professional - I’m also in the process of moving home at the moment and Bonnie has assisted with this Even outside of her own job description, making the sale go much smoother - a great asset to your team and really nice human
Date of experience: May 10, 2023
SL
SK London
US
Brilliant job Leigh!
Leigh Parker had the arduous task of handling a complicated and long-winded subsidence claim on our building. She has been a brilliant property manager throughout: super responsive, communicative, reliable and proactive. After this, there were major works to be completed where she took the lead and again handled with authority and professionalism.
Date of experience: May 9, 2023
C
Caroline
US
Complicated insurance claim and major works project
We have been embroiled in a complicated 4 year wrangle with our insurance company regarding an subsidence claim, and simultaneously undertook some major works to our property. Leigh Parker at Prime led both processes and was very responsive, communicated well, showed great persistence, good humour and a good understanding of what was required. We are very grateful to have had her taking the lead. She was really good. I dread to think how things would have gone if we'd had someone less capable in charge.
Date of experience: May 5, 2023
PP
Had to sort something urgently for my…
Had to sort something urgently for my tenant who is ill and Amy Rose did this perfectly for me and all was arranged in a couple of hours. Well done 👍👍
Date of experience: May 4, 2023
J
Jasmin
US
5* to Sian Farrell of Prime Property
We recently changed management companies and Sian Farrell of Prime Property has been fantastic - no regrets at all! I am really pleased with the level of service Sian has provided friendly, approachable, timely and productive responses. A pleasure to contact.
Date of experience: May 4, 2023
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